Technical customer support staff (m/f/d)

You complete the warranty process of our vehicles in the field of logistics, perform fault diagnosis and develop solutions for our domestic and foreign customers and service partners by phone, email or CRM system To do this, you set up service messages and customer requests in SAP and our CRM and monitor these, check warranty claims and identify the required spare parts for the respective warranty case A special focus is on optimizing our processes in customer service, for example by standardizing service documents (e.g. FAQ, spare parts lists, etc.) Not only do you support your daily work, but also in which you carry out various projects independently, work with them and successfully implement your results Through your close cooperation with customers, service partners and the technical fields of technology, control and development, you will also help to solve complex problems and to continuously develop our products Your tasks also include the creation of evaluations with regard to the downtime and warranty costs with regard to product optimization and early detection of vulnerabilities

You have completed your training in the industrial-technical field, for example as a land machine mechanic (m/w/d), mechatronic (m/w/d), or comparable Ideally, you have a further education to master (m/w/d) or technician (m/w/d) in order to be able to demonstrate commercial/business knowledge in addition to the technical requirements. Your professional experience in the field of commercial vehicles, transport and logistics, preferably in service, can be brought in a profitable manner in our team A further or further training in the field of high-voltage technology would help you with the work tasks You are characterized by a structured way of working, act independently with a lot of own initiative and have a high level of communication In addition, you have a high sense of responsibility and prove to be very resilient in stress situations Very good knowledge of German and good knowledge of English are necessary for the position Basic knowledge of SAP and MS Office, especially in Excel, complete your profile

Attractive remuneration and special payments according to metal collective agreement High design space and independent work Family working atmosphere Flat hierarchies and short decision paths Exciting product world Annual development talks 30 days Canteen with varied offer Jobrad