Team Leader Technical Service (m/f/d)

Connecting people and technologies to make the Perfect Match for our customers, always finding the right expert: finding them for the respective challenge - this is our claim at FERCHAU and looking for you: as ambitious:n colleague:in who wants to bring technologies to the next stage. We implement exciting projects for well-known customers in all technology areas and for all industries and take responsibility for complex development projects. Whether as a professional starter: with fresh ideas or as a professional experience:r with well-founded expertise - you actively contribute to the success of your team and constantly develop through practical experience.

Löbau These are your tasks in our team leadership, control and continuous development of the service team in operational day-to-day business Planning, organisation and monitoring of service deployments using ERP systems such as SAP or Oracle NetSuite Ensuring and monitoring compliance with defined quality standards in customer service Close cooperation with sales, product management and technology to optimize service processes Analysis and sustainable solution of operational challenges using methods such as CVP or lean management Implementation of corporate strategy in the field of customer support and continuous improvement of customer experience using digital tools (e.g. CRM systems) These are your prospects for the future Occupational pension Support for childcare by Kita grant With us you can bring your own ideas and actively shape them With us you can take responsibility and develop yourself Networking and just having fun at team events, Christmas parties or summer parties

Our expectations for you Complete technical studies (e.g. process management, mechanical engineering, industrial engineering) or a comparable qualification Experience in managing or coordinating a service or Customer service teams, ideally in a technical environment Secure handling of ERP systems such as SAP or Oracle NetSuite and MS Office applications Understanding current trends in customer service and digitalization and their practical application Impressed organisational capacity, high prioritization competence and efficient use of resources with changing requirements Very good German and applicable English skills