Service Engineer (Specialist) (m/f/d)

Service Engineer (m/w/d) Stellen-ID: 269291

As a service engineer (m/w/d), you are responsible for the processing of incidents for all business and wholesale products, such as Ethernet Business and Carrier Services, WDM, directional radio, which cannot be solved by known workarounds. You process these Incidents end-to-end and in direct exchange with the customer - from notification to service recovery. As part of the incident management or escalation in larger network events, but also in individual disturbances, the cross-border end-to-end coordination and control of the failure of the service - including participating third parties - and keeps the customer informed (deescalation management). You recognize, address and track self-responsive service restrictions and network disturbances based on existing evidence (reactively through customer feedback or proactively through monitoring/monitoring). You take over the multiplier function as part of side-by-side coaching, as well as the independent processing and provision of work instructions and documents for knowledge management. You specifically support the users:inside and the company goals. You regularly represent the department in different internal bodies and with partners: in order to coordinate and implement process changes.

Successfully completed technical studies. At least 2 years of professional experience, for example in news technology, electrical engineering or computer science. Embossed customer and service orientation. Ability to make effective and timely decisions. High flexibility and solution-oriented behavior. Deep network, system and service knowledge in the area of Layer1/Layer2 (WDM, Ethernet). Willingness to accept readiness. German and English knowledge in word and writing (C1 to GER).

This body can be exercised in fulltime or full-time part-time (min. 30 hours).

Your strengths and experiences count. We care about diversity and equal opportunities. We look forward to receiving applications from people with disabilities. And note them with the same suitability.

We occupy this position at Düsseldorf or Eschborn (ZV) for Vodafone GmbH.

With your application, you will be ready to submit declarations of commitment under §1 of the Act of Obligation and to deal with classified information as well as, if necessary, other declarations of commitment required for the activity. You will continue to agree with reliability checks and security checks. Flexibility: Hybrid working allows you to work in the office or up to 3 days/week from the home office. In addition, you can work up to 20 days a year in EU countries and in more and more non-EU countries. Attractive remuneration and pension provision: As a collective employee, you will receive holiday and Christmas money or a 13th salary depending on the remuneration model. And with our pension plan also an occupational pension scheme. Continuing Education: You decide which of our learning and training programs you can support your individual development. Work-Life-Balance: Whether kita, health & mindfulness programs or fitness studio: You flexibly shape your job and your private life. We support you. Also in the care of relatives. Discounts and additional benefits: As an employee, you will receive special offers on all our products for mobile phones, fixed network, internet and TV.

Who we are: Vodafone celebrates and promotes diversity and inclusion. We are as different as our customers: our society. Whether ethnic origin, skin colour, age, gender identity, sexual orientation, disability, religion, political affiliation, union membership, nationality, health status, social origin or cultural background: Vodafone is not a place for discrimination. Together we can. .