Head of Customer and Payment Management (m/f/d)

Professional and disciplinary leadership as well as further development of employees in the area of customer management / payment management Control and optimisation of processes in the main areas: Account resolutions and account resolutions Authorities and care Credit card and card management master data management Customer requests and complaints Payments

Ensuring customer-oriented, timely and high-quality processing of all business incidents Responsibility for compliance with legal, regulatory and internal requirements Analysis and further development of existing workflows and promotion of digitalisation Support and support of projects and implementation of change processes

Successfully completed training to the bank businessman/bank businesswoman, ideally complemented by a further training to the bank business economist, savings bank business economist or an economic study Multiannual professional experience in the field of market success Passive, customer service or customer management of a bank Funded knowledge of estate, account management, card management and customer processes as well as payment transactions with private customers multi-year leadership experience Embossed communication and organizational capability Secure appearance and high decision-making competence Structured, solution-oriented and independent operation High customer and service orientation as well as pleasure in the further development of employees Extensive knowledge of the bank system Agree 21

Demanding and varied tasks as well as full support Family working environment and open corporate culture Attractive extra-tariff compensation Individual personnel development Modern Benefits, e.g. Germany Ticket and JobRad EGYM Wellpass and occupational health management with extensive offers Flexible working hours and possibility for mobile work Employee events, such as annual holdings and much more! Work where you count and get involved now We look forward to seeing you! !