Landwirtschaftsverlag GmbH | Germany | 48xxx Münster | Temporary contract | Part time - flexible / Full time / Home office | Published since: 15.04.2026 on stepstone.de
Customer Communications Manager (m/f/d)
Landwirtschaftsverlag GmbH is a media group based in Münster. Under its umbrella, the group shifts trade and public magazines in the German-speaking region. With more than 40 media offerings and services, more than 900 employees and more than 115 million sales, the publisher is one of the 100 largest media companies in Germany. His core business includes specialist media and services for agriculture as well as public magazines, events and other offers for all people who love rural life. The wide range of media includes the brands “top agrar” and the “weekly leaf for agriculture and rural life” as well as the successful media “Landlust” and “Simply Homemade”. The digital products “tractorpool” or “rimondo”, the own book publisher and several domestic and foreign holdings round off the spectrum of the media group. We are looking for the next time Customer Communications Manager m/w/d Service Center in Sales Management in part-time or full-time, initially limited to 2 years to run the new and further development of customer processes and communication. You are in the team responsible for the customer communication we want to optimize. You actively accompany the re-introduction of an ERP system with a customized Salesforce customer service. To do this, you analyze customers and create segments that we need for the further development of the offers. With AI technologies we want to significantly improve customer service and find you an active fellow thinker. .
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Your tasks • Your profile • What we offer
Landwirtschaftsverlag GmbH is a media group based in Münster. Under its umbrella, the group shifts trade and public magazines in the German-speaking region. With more than 40 media offerings and services, more than 900 employees and more than 115 million sales, the publisher is one of the 100 largest media companies in Germany. His core business includes specialist media and services for agriculture as well as public magazines, events and other offers for all people who love rural life. The wide range of media includes the brands “top agrar” and the “weekly leaf for agriculture and rural life” as well as the successful media “Landlust” and “Simply Homemade”. The digital products “tractorpool” or “rimondo”, the own book publisher and several domestic and foreign holdings round off the spectrum of the media group. We are looking for the next time Customer Communications Manager m/w/d Service Center in Sales Management in part-time or full-time, initially limited to 2 years to run the new and further development of customer processes and communication. You are in the team responsible for the customer communication we want to optimize. You actively accompany the re-introduction of an ERP system with a customized Salesforce customer service. To do this, you analyze customers and create segments that we need for the further development of the offers. With AI technologies we want to significantly improve customer service and find you an active fellow thinker.
Control and further development of our customer contacts in Salesforce Bot optimization in jtel with the development and construction of interfaces to the ERP system together with our IT experts Development and Implementation of the New Customer Service in Salesforce Exchange with service providers and users of other publishers to optimize the processes
Ideally, you already have practical experience in the master data area and in dealing with CRM systems such as Salesforce You have a quick understanding and pronounced analytical skills You are known for your high degree of commitment and your careful and reliable way of working You bring your own initiative in the presentation of innovations & processes You enjoy a challenging activity in a great team and are ready to initiate and accompany changes
Working in a motivated team (With)design and development of our customer service strategies Flexible working hours and home office Team events Continuing and continuing education
Location
 | Landwirtschaftsverlag GmbH | |
| 48165 Münster | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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