Employee in Complaints & Quality Management (m/f/d)

Real estate assessment is our specialty. As Germany's only full service provider in the real estate valuation industry, we offer the entire product range for all asset classes. As one of the major bank-independent real estate valuation companies in Germany, we see and evaluate several thousand properties per year here and in other European countries. VALUE AG is a 100% subsidiary of Hypoport SE, a technology service provider for financial, real estate and insurance. At our location in Leipzig (hybrid remote Model 50/50) we are looking for a:n employee:in complaints and quality management (m/w/d).

independent processing, response and prioritization of complaints and complaints complete processing of incoming emails and calls Conducting samples and document checks to ensure compliance with our quality standards Participation in internal processes, quality guidelines and customer communication Creation and updating of training documents Support in the analysis of incoming complaints, identification of patterns and development of measures to avoid future complaints

You have a completed commercial training ideally, you bring professional experience in complaint management You have a strong quality awareness Your user knowledge of MS Office is safe You have very good German skills in word and writing Enforcement, team skills, communication strength and clear customer orientation are the key You have an independent way of working, entrepreneurial thinking and acting, a high degree of solution and result orientation

A fixed-term contract for one year with the possibility of active participation in a forward-looking company. A well-founded incorporation incl. Onboarding events, a set-up plan and 'Buddy' system throughout the orientation phase. The promotion of your personal development through coaching as well as further education and use of our in-house expert adviceCampus. A good work life balance through the ability to work at our office location and remotely We have great benefits such as about 30 days vacation, German service bike, company pension grant, free drinks and snacks in the office, employee discounts, great team events and the use of sports facilities. .