Lowell Group | Germany | 45xxx Essen | Permanent position | Full time / Home office | Published since: 29.04.2026 on stepstone.de
Performance Manager Communication Center (m/f/d)
To strengthen our team at our location in Essen, we are looking for a full-time Performancemanger Communication Center (m/w/d) at the next time
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Your tasks • Your profile • What we offer
permanent creation, analysis and control of the relevant key figures
various companies in the Communication Center area
control of the Communication Center operation and monitoring of the telephone systems (in- & outbound) with the help of specific software
optimizing work processes and interfaces to internal and external partners
Dialer campaign creation & control
Optimization/analysis of Outbound Campaigns
ensuring the implementation of customer requirements in telephony/SMS
regular creation of campaigns (campaign management)
planning and monitoring of reminder runs (standard and action runs) and onboarding processes
a commercial training or a business economy. completed studies
minimum. 3 years of relevant professional experience
already brings experience in the area Call Center / Communication Center, receivable management, analysis of KPI ́s as well as experience in modern Call Center system landscapes
has strong analytical skills and knowledge of the collection process
have a good understanding of computer systems (MS Office)
has a sound knowledge of German and English and is capable of communication
Structured, independent working, as well as decision strength, analytic thinking and detailed orientation
has a process understanding, analytical competence and objective understanding of the collection processes
An employment with an attractive compensation package
Friendly corporate culture with flat hierarchies and short decision paths
Valuable, diverse, innovative and open corporate and duz culture
Flexible and mobile work of up to 3 days a week
Professional and personal training opportunities
Capital benefits and occupational pensions
Promoting health, balance and performance through our Employee Assistance Program (My EAP)
Access to a private gym or a grant to the gym
Subsidised lunch
Motivated work and fun in a dynamic team
Granted ÖPNV ticket
JobRad offer
Corporate Benefits from around 480 providers
Do you have any questions? Write to us! We look forward to your contact and application. .
Location
 | Lowell Group | |
| Essen | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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