Apart Fashion | Germany | 22xxx, 21xxx, 20xxx Hamburg | Permanent position | Full time | Published since: 12.07.2026 on stepstone.de
Customer Quality & Returns Manager in E-Commerce | Project-based | Hamburg (m/f/d)
For a targeted return project, we are looking for a:n Customer Quality & Returns Manager:in Online, who understands what is behind any return. You analyze patterns, create causes and develop measures with direct impact on product quality and customer satisfaction. APART Fashion stands for modern, feminine elegance and a strong trend awareness. Our customers trust that each part holds what it promises. You are the person who protects this trust, discovers vulnerabilities and, together with the team, fixes them sustainably.
Your mission You analyze our returns systematically, recognize quality patterns and advance measures that sustainably improve our product quality and customer satisfaction. .
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Your tasks • Your profile • What we offer
The project comprises · Analysis of our current return structure: Reasons, Patterns, Categories · Identification of weaknesses at product, size and process level · Development of concrete measures to reduce returns · Close cooperation with warehouse, logistics, purchasing and customer service · Creating a final report with data-based action recommendations
· You have detectable experience in returns management, quality assurance or customer experience – ideally in e-commerce or fashion environment. · You work analytically, structured and result-oriented. · You consistently think of the customer perspective.
· Project-based cooperation – scope and period by agreement
Location
 | Apart Fashion | |
| Hamburg | ||
| Germany |
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