Customer Manager for Digital Insurance Solutions (m/f/d)

Insurance.simple.digital.transparent.making – fb research translates the complexity of insurance products into digital solutions – for more transparency. With around 130 employees, we are an established insurtech on the German insurance market. Our goal is to continue to grow, improve our technical infrastructure and to be a modern employer through innovative and safe technology. Do you want to actively shape customer relationships and at the same time reliably support professional and technical concerns? Are you happy to inspire people for digital solutions and enable them to be used? You want to move as an interface between customers, departments, technology and sales? Then you're with us at the right address. Because we are looking for you as a reinforcement for our five-headed customer management team. Together with you, we would like to support our B2B customers in a reliable and long term. As a central contact person, you can ensure that concerns are reliably clarified, our software solutions are successfully used and customer needs are heard with us. To do this, you work closely with specialist areas, technology and sales and improve our products and processes with your customer's eye. Start with us and become a customer manager (m/w/d) for digital insurance solutions (in full time).

You shape the relationships with our B2B customers: proactively and with regular digital exchange for long-term, trusting cooperation You work in partnership with our customers: you work together and ask for make them successful with our tools You are the central contact person for our existing customers:individual, technical, organisational and regulatory issues – internally and externally Together with our customers, you develop suitable solutions for individualization requests in our software solutions You coordinate the necessary developments and adaptations and control the coordination with our specialist areas and technology You analyze usage statistics and customer feedback, recognise support needs and make sure that relevant content and tariffs are available. Your goal is to find the problem before the customer determines one. You present innovations and training users:in the successful use of our tools You work with customer projects and process improvements and actively contributes the customer perspective to the company You recognize distributive opportunities and forward them specifically to our sales team

You have a completed training in the field of insurance, in technical informatics, in the IT field or a comparable qualification You bring professional experience in customer support or support You have good knowledge about insurance and financial services and you have the pleasure to further develop this You have a high technical affinity and work quickly and securely in software solutions and new topics You are happy to communicate at business partners level and can also communicate complex technical or technical content in a comprehensible manner You work structured, independent and team-oriented and combine strong service orientation with a proactive look at customer needs Ideally, you have already worked with CRM systems, Jira or Confluence; Experience in the administration of CRM systems is also welcome You enter our customers: in the majority of countries, You are digital and, if necessary, are also present personally at on-site terminals and trade fairs

Security and growth – the security of a renowned company on a growth course in diverse and demanding activities Self-determined work on flat hierarchies – which allow you to contribute directly to the success of the company Individual professional integration, promotion and training Attractive conditions – permanent employment for flexible working hours and attractive salary and occupational retirement Work-Life-Balance – good coexistence, human orientation, sports and the possibility of mobile work Varied events – such as our monthly team events, our Christmas party and our big summer festival, to which your family is also invited Stay healthy with Hansefit – use our comprehensive health offer with Germany-wide access to fitness studios, swimming pools and sports courses – flexibly and easily Numerous free beefits, such as our very popular breakfast in organic quality, massages and drinks, as well as grants to the business bike Best location – good access in the best city center location of Hanover and free of charge the Deutschlandticket Holidays and leisure – 30 days holiday as well as Christmas Eve and New Year's Eve