Customer Support Representative – Order Management (m/f/d)

As a Customer Support Representative at Newport Spectra-Physics GmbH, a part of the MKS brand, you will partner with the CSR group to execute all tasks related to international order processing from A (order entry) to Z (shipping and invoicing). In this role, you will report to the Customer Support Supervisor. This position is a 15‐month replacement contract, with the potential to extend or explore further opportunities within the company.

You Will Make to Impact By: Process and manage customer orders for our Austrian production facility

Act as the main interface between customers and internal departments (production, planning, logistics)

Handle customer inquiries regarding order status, lead times, delivery dates, and product availability

Coordinate general order flow and ensure timely processing from entry to invoicing

Work with global internal stakeholders (US, Germany, Japan, Asia) involved in the delivery chain

Communicate with customers in Germany and Austria via email and phone

Support service-related processes and collaboration with colleagues to help achieve team sales and service goals

Identify and escalate issues where needed to ensure customer satisfaction

Contribute to identical processes within the Order Management team

Completed commercial training, ideally with a focus on International Business

Experience in Customer Service or Order Management is an advantage (junior candidates welcome – training will be provided)

Fluent German (written and spoken)

Fluent English (written and spoken) for daily communication with global teams

Strong communication skills and a customer-oriented mindset

Ability to work independently and manage priorities

High attention to detail and accuracy in handling orders

Comfortable working in an international environment

lobally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be ''U.S. persons'' ''U.S. persons' are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residence (or, green cardholders), individuals granted asylum, and persons registered as refugees. MKS Instruments, Inc. and its affiliates and subsidiaries (''MKS'') is an affirmative action and equal opportunity employer: various candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring equals excellence of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. .