Customer Success Manager für Exoskelette (m/f/d)

At hTRIUS we revolutionize the working world with the BionicBack. Our exoskeleton relieves the back exactly where it is most necessary – simple, effective and immediately convincing. Our mission: Improving quality of life through relief for tightening. Our challenge: successfully implement the roll-out for large industrial customers from the first test position to the comprehensive standard equipment (PSA). We are looking for you – a driving personality that transforms innovations into measurable successes: Implementation Specialist – Focus Key Account Roll-out

You are the strategic and operational engine behind the roll-out of our Exoskelette. Your goal: to make a group-wide standard from individual pilot projects. Roll-out: Planning, control and implementation of the introduction of the BionicBack at Key Accounts throughout Germany Stakeholder management: coordination and communication with management, works council, security specialists (FaSi) and production staff Change Management: Active monitoring of change processes, overcoming resistances and promoting acceptance Success measurement: Structured survey of feedback and key figures for the argumentation for comprehensive use Strategic interface: Close cooperation with Head of Sales to identify upselling potentials and contract extensions

You bring experience in technical sales or customer success and know how to successfully achieve complex rollouts. At least 5 years of professional experience as Customer Success Manager, Key Account Manager or project manager in the technical environment with implementation Hands-on mentality: You recognize challenges early and solve them independently Impressed communication strength – from the Executive Board to the employees at the production line Sales understanding and strategic thinking High readiness for travel within Germany Place of residence within 30 minutes around Horb

Sensual product with real added value for people and businesses Clear role with large design playroom and direct influence Dynamic environment with short decision paths Canteen, corporate fitness and other grants Team events and joint actions Economically stable, sustainably growing company without investor dependence Attractive remuneration model from Fixum + success-based bonus