Schwarz Digits | Germany | Deutschland gesamt Bad Friedrichshall | Permanent position | Full time | Published since: 28.09.2026 on stepstone.de
Salesforce Service Cloud Champion (m/f/d)
Service Cloud Core: You know Salesforce not only from the textbook, but have already managed complex, highly customized environments (ideally in the service environment).
Consulting-Skillset: You can say "No" without hitting someone in front of your head by showing better alternatives. You moderate between technology and business.
Flow-Magie: You are safe in the declarative development (flows are your tool), but also understand when Apex or LWC are the better choice.
Structure Love: You also keep an overview of 30 different stakeholders and document that you still understand why we have built something like this after two years.
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Your tasks • Your profile • What we offer
Black Digits creates the technological foundation for digital freedom of choice in Europe. As an IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the Lidl and Kaufland trade divisions as well as the Black Production and PreZero. At the same time, we act as an independent provider on the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of cloud, cyber security, data & AI, communication and workspace. You also contribute to the digital freedom of choice in Europe.
With us you work at the interface between agility and security: You benefit from the fast decision-making, enjoy real design spaces in your projects and build on the stable foundation of the Schwarz Group.
The mission: 30 Center, a platform, infinite possibilities.
Our customer service is not a standard call center. With over 30 locations and a highly motivated department, we spray ideas. Your job? You are the hub of our Salesforce Service Cloud. You listen, advise the department at eye level and translate complex business halls into elegant, scalable salesforce solutions. You are the guide that ensures that we never lose the red thread despite maximum individualization and customizing.
Solution Design & Consulting: You are Sparringspartner for our specialist areas. You evaluate new ideas, question the status quo and show what is possible with Lightning Flows, Omni-Channel and AI support (Einstein, Cognigy).
Customizing with vision: You build solutions that work in 30 centers. You jonglier with complex authorization models, individual layouts and automated workflows.
Roadmap-Governance: With so many ideas, priority is everything. You help us decide what is really going on and what technical ballast would be.
Release Management: You accompany new features from the first workshop to the sandbox to the go-live throughout the organization.
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Location
 | Schwarz Digits | |
| 74177 Bad Friedrichshall | ||
| Germany |
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