Service & Support Specialist – interne IT-Services (m/f/d)

MOSOLF moves – a pioneer of automotive logistics. So that everything is going on at MOSOLF, we need people to solve problems before You arise. Support doesn't mean ticket management, but real help? Then we should meet. You're not satisfied until others can work again? Welcome to MOSOLF.

Position: Service & Support Specialist (m⁠/⁠w⁠/⁠d) – Internal IT Services Company: MOSOLF SE & Co. KG Place of work: Kippenheim, Baden-Württemberg Type of employment: Full time, unlimited Start: From now on or by agreement MOSOLF is all about mobility: Since its founding in 1955 as a family business, MOSOLF has achieved a leading position in vehicle logistics through vision, innovation and determination. Today our name stands for quality, reliability and advanced solutions. This spirit of cooperation and continuous improvement characterises our company.

MOSOLF offers tailor-made logistics, technology and service solutions for cars, light commercial vehicles and high & heavy vehicles. With a Europe-wide site network and a multimodal transport fleet, we ensure optimal transport. Our offer also includes workshop services, special vehicle construction, industrial coatings, mobility services and releasing agent services.

You are the first point of contact when you need quick solutions. Whether support request, technical challenge or process optimization – you keep our service running. Central contact person: You support colleagues in service and support requests. Request processing: You accept requests by phone, e-mail or via the ticket system, analyze them and process them structured. First- and second-level support: You solve technical and professional issues independently or in the team. Documentation: You document inquiries, solutions and processes carefully in the ticket system. Redirecting complex cases: You will give more demanding topics targeted to internal specialist departments. Process optimization: You actively support the development and optimization of our service processes. Knowledge Management: You first and recommend FAQ – as well as Helpdesk articles on sustainable problem solving. Service quality: Your service-oriented appearance makes you a significant contribution to the high level of team satisfaction.

More important than perfect life cycles are for us people with service mentality and solution orientation. You do not need to know everything – but you want to find solutions.Training: Completed commercial, technical or comparable training. First experience: Ideally first practice experience in customer service or support. Service know-how: technical understanding, rapid understanding and customer- and solution-oriented working. Communication strength: Safe and friendly appearance in word and writing. IT knowledge: Safe handling of common IT systems and MS Office. Operation: Teamability, Reliability and Own Initiative. Language knowledge: Good German knowledge, English skills are of advantage.

Good work needs an environment where you feel comfortable. Flexibility, development possibilities and real team feeling – because work needs to be able to do more today. Attractive remuneration: Performance-friendly payment including additional social benefits. Flexibility: Modern working time models for a good work-life balance. Further development: Various training and development opportunities within the MOSOLF Group. Team culture: collegial coexistence, short decision-making and a valuable working environment. Additional benefits: occupational pensions and other group-wide benefits.

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