August Brötje GmbH | Germany | 24xxx, 23xxx Kiel, Lübeck | Permanent position | Full time | Published since: 24.06.2026 on stepstone.de
Team Leader Customer Service Field Service Region North (*)
BRÖTJE can look back on over 100 years of experience in the development and marketing of heating technology as well as service and services in the heating sector. In addition to the proven calorific instruments, BRÖTJE is well positioned for energy transformation in the future with innovations in the heat pump product segment, in solar thermal energy and in the use of hydrogen. The once small family business from Rastede is part of the internationally operating BDR Thermea Group. The close internal cooperation and the exchange of experience enable forward-looking solutions to be speeded up. It is the small details that distinguish a good one from an exceptional customer experience. Be the difference, the face of BRÖTJE becomes part of our customer service. As part of a post-occupation, we are looking for a team management customer service for the region Nord (*) (Kiel/Lübeck). In this role you take the leadership and further development of the team, support the implementation of our service and quality standards and make an important contribution to the success of our customer service. .
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Your tasks • Your profile • What we offer
Professional and disciplinary leadership of a cross-brand team of customer service technicians (approximately 60%) and active cooperation as a customer service technician in the service area (approximately 40%) Control and optimization of service operations and implementation of improvement measures, including regular journeys
Support of the team in technical questions, complex fault images and escalations
Training, promotion and further development of team members
Monitoring, analysis and control of relevant performance indicators (KPIs)
Close cooperation with the fields of customer service technology, disposition and other interfaces
Performance of inspections, maintenance, repairs and commissioning of heating and heat systems
Self-contained fault diagnosis and repair of technical faults at local customers
Ensuring compliance with quality, safety and service standards
Complete training as an energy electronics company for plant engineering, plant mechanics SHK or comparable technical training
Master qualification or an additional qualification to the service technician is desirable
Multiannual professional experience in technical customer service, ideal for heating and heat systems
First leadership experience or willingness to take responsibility for a team
Very good knowledge of heating, electrical and MSR technology; Experiences in refrigeration technology are advantageous
Safe handling of common IT applications, in particular CRM systems (ideally Audius) and MS Outlook
Embossed customer and service orientation as well as a professional and binding occurrence
Communication strength, team spirit and the ability to motivate and develop employees
Joy in connecting leadership responsibility with an active role in technical customer service
Analytical thinking, problem-solving competence and a structured working method
Enforcement, sense of responsibility and initiative
Driving licence class B and readiness to travel within the field of use
Interesting and demanding activities in an international company
Collective enterprise with an above-average remuneration, special payments and an occupational pension scheme
A safe workplace in an indefinite setting
Flexible working hours for your work-life balance: You decide once a year new between a 35- and 39-hour week and can choose your morning start individually as part of our flexible working time design
Hansefit-Firmenfitness
Cycling leasing
Location
 | August Brötje GmbH | |
| Kiel, Lübeck | ||
| Germany |
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