BWI GmbH | Germany | 10xxx, 14xxx, 13xxx, 12xxx Berlin | Permanent position | Full time / Home office | Published since: 01.04.2026 on stepstone.de
Service Coordinator & Supervisor (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the digital sustainability of our country. Projektmanager (m/w/d) now and in full time in Berlin. The service areas provide comprehensive and decentralized service through their service centers. This involves a permanent representation of BWI GmbH on site in the properties of the Bundeswehr. In this context, the area attaches great importance to compliance with the agreed framework conditions (quality, budget, time and data security), a high customer and benefit orientation as well as a corresponding employee training taking into account the BWI strategy.
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Your tasks • Your profile • What we offer
Acceptance, qualitative testing and further processing / disposition of incoming interference messages within the ticket system Timely and economically efficient disposition of orders as well as compliance and monitoring of service levels and escalation processes Tool-based control / support of service technicians for order filling Planning of projects with regard to terminological, economic and technical feasibility Communication between customers, foreign companies, internal interfaces and theTechnical Fieldservice Support for organisational and administrative tasks
Complete vocational training in the IT sector or a comparable qualification At least 3 years of relevant professional experience in the IT environment Comprehensive knowledge of ticket systems as well as good knowledge of IT processes and MS Office It is desirable to develop expertise in IT management networks (LAN, WAN, WLAN); Certifications of advantage Project experiences of advantage Knowledge about the peculiarities of the customer Bundeswehr desirable Individual initiative, organisational skills, good team and communication skills as well as customer and quality orientation Flowing German knowledge in word like writing and driving licence class B
The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme
We offer 30 days of annual vacation, 1 day of service plus options for individual adjustments
Our Benefit app gives you a monthly balance and can also benefit from tax on tickets for the ÖPNV
We enable flexibility to reconcile work and private life, for example through mobile work or trust work time and the long-term
Building a value balance account for e.g. a sabbatical
We support professional and personal training through individual measures and free access to LinkedIn Learning
Our job bike offer allows leasing up to 2 bikes
Location
 | BWI GmbH | |
| 10115 Berlin | ||
| Germany |
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