Customer Manager Aftersales (f/m/x)

BUSINESS: SAVE THE FEEDBACK. PARTICIPATION Our aftersales teams make the difference every day - with their passion, business sense, their communications talent and their sense of what makes our customers happy. And all this in an environment that does not limit personal developments and rewards engagement through appreciation, but also with generous benefits.

In the aftersales of BMW Dresden we create a service-oriented customer experience and ensure smooth processes between customers, service consulting and workshop. We work closely together to ensure high quality, efficient processes and professional care.

What do you expect? You take over the reception and support of internal and external service processes as well as the planning of workshop appointments with the common IT systems. In addition, organize the customer mobility and ensure a reliable time and process control. In addition, prepare work volumes qualified, process them digitally and support accounting with modern platforms and tools. Here you will advise customers on repair potentials such as wheel change, glass damage and maintenance and actively track orders and appointments. In addition, you agree to the necessary order extensions with customers: inside and sell matching vehicle accessories. As an important interface, you coordinate the cooperation between customers, service consulting, workshop and internal specialist departments. Finally, you actively contribute to the optimization of processes and quality standards.

What are you doing? Completed commercial or technical training. Multiannual professional experience in the car house or in a demanding service environment. Embossed communication capability, high service orientation and pleasure in direct customer contact. Team orientation and interest in the active design of efficient processes. High performance and durability in the daily business. Advanced IT affinity and a pronounced quality awareness. Very good knowledge of German and English, ideally further language skills. Would you like to support customers professionally, actively control workshop processes and sustainably shape the service quality in the aftersales? Then apply now. Note: Please apply exclusively online through our career portal. Applications on other channels (including e-mail) cannot be taken into account.

What do we offer you? Outstanding projects with which we jointly shape the mobility of tomorrow. Various personal and professional development opportunities. Attractive, fair and efficient remuneration. High job security. Annual special payments such as holiday money, Christmas money and profitsharing. Flexible working time including 6 weeks of annual leave and overtime compensation. Discounted BMW & MINI conditions. Many other benefits see bmw.jobs/what we offer

Start date: 01.12.2026 or by agreement Working time: Full time Job reference: 192739