1&1 | Germany | 56xxx, 60xxx, 65xxx Montabaur, Frankfurt | Permanent position | Full time / Home office | Published since: 17.06.2026 on stepstone.de
Senior Continuous Improvement Manager (m/f/d)
1&1 is one of the leading telecommunications providers in Germany with over 3,100 employees and nearly 16 million customer contracts. With pioneering spirit, unusual ideas and creative teams, we have won a leading market position in mobile and broadband connections. By combining the over 67,000 km long 1&1 fiber optic network and regional networks, we create Germany's most extensive fiber optic network. We also build the most modern 5G network in Europe, based on the new Open-RAN technology. With open interfaces and 5G functions in a powerful cloud infrastructure. Our customers are at the heart of our thinking and action. For them we create solutions and values that inspire. Continue the 1&1 success story. Innovative, reliable, passionate and personal experience! Be part of 1&1. .
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Your tasks • Your profile • What we offer
Creating, controlling and developing a structured CVP system with a focus on complaint management and establishing a central prevention and cause analysis process. Development, coordination and maintenance of CS operations in close cooperation with operational units, IT, and other internal and external stakeholders. Transfer of optimization measures to operational everyday life and ensure sustainable use, auditing and continuous quality improvement in the complaint process. Implementation of complaint analyses, risk identifications and structured knowledge transfer in close cooperation with complaint experts and data analysts for deriving optimization potentials. Individually responsible as well as proactive interface management, moderation of cross-departmental workshops and quality circles as well as creation of decision-relevant reporting for management. Structured communication, documentation and reporting of all measures and results with transparency on action status, progress and effectiveness. Creation of decision-relevant documents for management and board.
Successfully completed studies, for example business management, or a comparable qualification. Multi-year professional experience in project and quality management as well as sound knowledge in the CVP environment and experience in cross-functional structures in a tele-sales environment, ideally within the telecommunications industry. Detectable experience in professional leadership and an excellent understanding of customer service structures in the field of tele-sales. Outstanding knowledge and demonstrable successes in CVP and quality management methods as well as in process and project management. High communication and presentation strength up to the board level as well as a deep understanding of customer operations and their impact on KPIs.
- Attractive salary
- Strong community of team players
- Working hours of confidence with flexible classification and the possibility of working up to 40% mobile
- Numerous training options on- and offline
- Discounts on 1&1 products and for various leisure activities
- In-house restaurant
- Free drinks and fresh fruit
- Jobrad grant
Location
 | 1&1 | |
| Montabaur, Frankfurt | ||
| Germany |
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