Team Leader / Head of Customer Service B2B (m/w/d)

Elis is Europe's leading expert in textile services. More than 52,000 people at 440 locations in 30 countries ensure that the supply concepts of approx. 400,000 customers around the world run like at the snoop. A lustre that deserves respect! From our Hamburg head office, we support our 45 locations in Germany and Austria in supplying our customers, e.g. hotels and restaurants, healthcare, industry and commerce, with a variety of rental textiles, so that they can work under best conditions. This makes sense not only for our customers, but is also a sustainable business model at a steady growth rate! We are looking for you indefinitely as Teamleiter (m/w/d) in stock customer support for our location in Ibbenbüren near Bielefeld.

Customer satisfaction and retention: Fast and solution-oriented processing of complex customer requests or escalated customer complaints Trends and best practices: You always have an open ear for the customer and the employees. They identify development potentials and, if necessary, integrate new approaches and technologies into the working mode of the team Leadership and team management: Leading a dynamic 5-member team, ensuring a high mobility and a strong team engagement Optimization of customer service processes: Using regular discussions with the customer and the team, identify weak points and manage solutions Communication and cooperation: They are in close exchange between production, fleet and staff as well as our customers Reporting and analysis: Regular analysis of relevant indicators such as reaction time, quantity of complaint and customer satisfaction EDV: They prepare information using MS Office, Power BI etc.

Qualification: Completed commercial training or completed studies in the field of economics, business management / business management, branding or comparable Expertise: Multiannual professional practice in customer service, ideally in the B2B sector Leadership competence: experience in the leadership of small teams as well as communication and motivation Negotiating skills: characterised ability to negotiate prices with business customers Customer proximity: High customer orientation and excellent service Analysis talent: Strong analytical capabilities and problem-solving competence

Occupational pension Local social and special services such as B. an occupational pension scheme Company Bike Grant to the dream bike as part of our company bike program Corporate Benefits Employee recommendation programme and discounts for various actions System-relevant and crisis-proof Through our system-relevant service, we are also a reliable employer in times of crisis. Company events We are celebrating our successes together with corporate events or monthly employee activities, such as flame-cakes or pizzas from the food truck Company cars Cars (VW, Škoda or BMW) which may also be used privately Teamwork Experienced teamwork with flat hierarchies and agile working and decision methods For us of course A permanent employment contract and punctual payout! !