Insurance Customer Journey Intern

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER00046RW Do you want to help shape the customer experience of tomorrow? You think entrepreneurial, like taking responsibility and enjoy working in an international environment? Then become part of our Insurance Customer Journey Team at Mercedes-Benz! Together we shape the future of motor insurance and create exciting customer experiences along the entire customer journey. We offer you the opportunity to actively develop innovative insurance solutions and to accompany international projects in a dynamic environment. Our goal We integrate insurance solutions seamlessly into the buying and holding processes of our Mercedes-Benz customers for cars and vans. The needs of our customers are always the focus: From the first contact to the conclusion of the contract to the event of damage, we make processes simple, digital and customer-oriented. By combining efficient processes, innovative digital solutions and close cooperation with international stakeholders, we create an outstanding customer experience and make an important contribution to a sustainable and successful business. These tasks await you: Cooperation in the Insurance Customer Journey Team along the entire online and offline - Customer Journey in Europe and international markets – from the first customer address to sales and customer service to damage management and customer retention Support in daily project business and in cooperation with internal and external stakeholders Analysis, preparation and visualization of complex topics as well as preparation of presentations and management documents Participation in exciting international projects around customer experience and customer journey management Own processing of special topics and taking over own areas of responsibility Support in the further development of innovative and customer-oriented insurance solutions The internship can be started from October 2026.

You are studying business management, marketing, insurance or a comparable degree course You communicate safely in German and English – both in writing and oral You are passionate about digital projects, innovative business models and modern, customer-oriented solutions You think from a customer perspective, like to pack up with you and bring ideas forward by yourself You work structured, reliable and with a high degree of self-responsibility You are a real team player, strong communication and feel comfortable in an international environment The handling of MS Office is self-evident - Knowledge of Confluence, Jira or Mural are a plus

First contact points with customer journey management, customer experience or digital customer experiences are of advantage

Please note that your internship at this site must have a prescribed mandatory share. Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate with a specification of the semester, if necessary. Compulsory internship certificate and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (sbv-zentrale@mercedes-benz.com) is happy to support you in the application process. People Solutions will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers Parking space Business doctor Good connection Accessibility Child care Kantine, Café