AI specialist for chat and voicebots in customer service (m/f/d)

Your tasks Development of AI solutions: Together with internal developer teams and technology partners, you continuously develop our AI technologies and bring your own ideas to optimise our service solutions

Implementation of service processes: You transfer new processes to our AI solutions and thus ensure continuous improvement of service quality

Technical support and training: As a technical contact person, you support the customer service team and carry out training on our AI systems and applications

Monitoring and reporting: You monitor the system performance and use of our solutions, analyze relevant metrics and prepare key results for addressing

Server management and interface work: Together with our IT department, you enter the infrastructure of our AI servers and coordinate the technical coordination with relevant stakeholders

Your profile IT training and professional experience: completed professional or academic IT training or a comparable qualification with relevant professional experience

Programming skills: Good knowledge in Python are an important prerequisite for the independent implementation and further development of our AI solutions

Experience with generic AI: Practice in Prompt Engineering and a good understanding of the use of Large Language Models in the service environment

Data management and system understanding: experience in data management; Knowledge of UNIX and Docker environments is advantageous

Analytical and solution-oriented mode of operation: Embossed analytical thinking capacity, a structured approach and high problem-solving competence

Own initiative and team capacity: independent, reliable and responsible working methods as well as pleasure in working with internal teams and external technology partners

Language competence: Very good German knowledge on C1 level as well as fluent English knowledge in word and writing; You can safely and understand technical content and exchange yourself with international teams and technology partners

Your Benefits Flexibility & work-life balance: flexible working time models, mobile work up to 60% (position dependent) and 30 days

Financial Benefits: Occupational pensions, employee share program, employee discount etc.

Extensive possibilities for further development: Versatile offers from seminars, trainings and individual development opportunities to grow professionally and personally

Innovative & open corporate culture with lots of team spirit: We offer structured onboarding as well as annual highlights such as our summer festival

Diversity & responsibility: We rely on diversity, inclusion and sustainability

Family-friendly employer: day care ''cewelino'' and holiday care programs directly at the site

Various health offers: Hansefit, cycling leasing, psychosocial advice, mobile massages and much more

Modern working environment: Top equipped offices with height-adjustable desks, a welcoming operating restaurant for the common lunch break and free coffee as well as other hot drinks

Since 1961 CEWE has been synonymous with innovation, creativity and high-quality photo products that attract people across Europe. More than 3,100 employees shape a working environment supported by team spirit, openness and diversity. Whether in production, technology or our central areas, we develop products that preserve memories, including the CEWE FOTOBUCH, murals, calendars and many more photo gifts. At CEWE you will find an inspiring and value-adding environment where you can bring your ideas and actively shape the future of photofinishing. Ready for your next step? We are looking forward to your story. Become part of our team and shape the future with us. .