ZENTIS Holding GmbH | Germany | 52xxx Aachen - Jülicher Straße & in Teilen Remote | Permanent position | Full time / Home office | Published since: 06.03.2026 on stepstone.de
IT Service Specialist (m/f/d)
Zentis Holding GmbH holds and manages holdings in companies and companies in Germany and abroad. In addition, it takes over overriding tasks and services as a shared service for the companies of the Zentis Group. Our companies are among the leading producers of fruit preparations for the further processing dairy, bakery and confectionery industries. In addition, Zentis Group companies offer a wide range of products including jams, sweet bread spreads and confectionery for the final consumer sector as well as tailor-made food service solutions for gastronomy. Our IT & Digital Transformation division seeks support for the Team Infrastructure & Service
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Your tasks • Your profile • What we offer
Acceptance, analysis and processing of IT support requests by phone, email or ticket system as part of our 1st and 2nd level support Supporting internal users in hardware, software and network issues Remote support and on-site support of employees Documentation of malfunctions, solutions and workflows in our ticket system Installation, configuration and maintenance of jobs, laptops, printers etc. as well as care and management of our IT inventory list Support for rollout of new systems, applications and software updates Creation, modification and deactivation of user accounts (e.g. Active Directory, Microsoft 365) taking into account access rights and security policies Creation and maintenance of IT documentation, process instructions and knowledge databases Working with IT projects and optimizing processes and workflows
Successfully completed information technology training, e.g. as a specialist informant (m/w/d) for system integration, or comparable qualification Multiannual practical experience in IT support or Helpdesk environment Knowledge of Windows operating systems (client or server), Microsoft 365, Exchange, Active Directory and Network Technologies (TCP/IP, DNS, VPN, WLAN) Safe handling of hardware and peripheral devices as well as experience in handling ticket and remote support tools Very good knowledge of German and good English in word and writing High level of customer and service orientation Safe, friendly and professional appearance – even in challenging or time-critical situations Good communication skills Analytical thinking and independent problem solving capability Teamability and strong sense of responsibility Willingness to accept call readiness (up to six weeks per year)
Compensation for performance 30 days holiday per calendar year Holiday and Christmas money regulation Training opportunities Health management Urban Sports Additional insurance Cycling leasing Occupational pension Participation in business success Flexible working hours Up to 72 days of mobile work per year 38-hour week Employee benefits and discounts Cheap meals in the canteen Medical service
Location
 | ZENTIS Holding GmbH | |
| Aachen - Jülicher Straße & in Teilen Remote | ||
| Germany |
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