Global CRM Business Consultant (m/f/d)

Liebherr-International Deutschland GmbH, headquartered in Biberach an der Riß, performs a wide range of functions in the fields of finance, taxes, revision, law, insurance, human resources and communication and brand management for the Liebherr Group, which employs more than 50,000 employees worldwide in more than 140 companies.

Global CRM Business Consultant (m/w/d) Job ID 82343

Advising the departments for end-to-end CRM processes within the specified template Analysis of existing sales processes and derivation of optimization and action options for the future global CRM system Development and implementation of measures to ensure the successful implementation of the new CRM system and the associated development of the necessary change management process Promoting best practices and continuous process improvement Creation, control and further development of a group-wide key user network Close cooperation with the departments as the first escalation and support department Preparation and implementation of training and training

Successfully completed economic studies or comparable qualification Multiannual professional experience in sales, CRM or process environment, ideally in an international group Experience in the introduction of CRM systems including associated change management and communication activities High customer and service orientation as well as enthusiasm for digitalization and process management Full understanding of tasks, roles and processes within the distribution Embossed moderation capabilities and communication and enforcement strength Hands-on mentality Self-employed, structured and result-oriented work German and English knowledge in word and writing, other foreign languages of advantage International readiness (approx. 30%)

Flexibility in everyday life through hybrid working time models, 30 days vacation and sliding time Support for many life events with allowances and special holidays Fair and performance compensation Financial support for the work path: with the regional job ticket or cost grant Growing together: with our versatile training program To reach a great deal: colleagues around the world Teampirit meets room for creativity Strengthening with delicious dishes from regional food to our operating restaurant Being healthy: with our bike leasing For your well-being and your future: business physician, benefits for sports and leisure activities as well as occupational retirement