freenet DLS GmbH | Germany | 99xxx Erfurt | Permanent position | Full time / Home office | Published since: 04.05.2026 on stepstone.de
IT Support Coordinator – 24/7 operation (m/f/d)
freenet offers an extensive portfolio of mobile, Internet and TV entertainment. Online as well as in around 520 own shops, every customer gets the ideal solution for his digital life. We advise Germany personally, independently and individually. For our Erfurt site we are looking for active support in full time: IT Support Coordinator | 24/7 operation (w/m/d) THE WORK IT support is part of the operational IT operation and ensures the stable operation of our hybrid IT system landscape. As an employee of the Service Operation Center, you work in the 1st level support and act as a central interface between users, systems and the 2nd level support. No all-round admin is sought, but a stable 1st-level supporter with technical understanding, clean working and readiness to learn. Further knowledge is built up in the team. .
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Your tasks • Your profile • What we offer
Operational monitoring and ensuring the smooth operation of IT systems in 24/7 shift operation (on site) Acceptance, acquisition, prioritization and processing of incidents and service requests via a central ticket system Technical analysis and classification of fault messages as well as security-relevant events according to defined processes Implementation of first analysis and standard Troubleshooting in 1st level support Assessment of the impact and urgency of Incidents incl. escalation as required Clean transfer of non-removable interference to the 2nd level support including complete documentation Support of users in the hardware and software environment (remote/telephone) Working in ongoing IT operations as well as stabilising and optimizing support processes
First practical experience in IT support, service desk or IT operation or cross-comers with very good technical basic understanding Knowledge of Windows and/or Apple-based workplace environments Basic knowledge of client/server structures, IT operation and incident management, ticket systems and structured error documentation Basic understanding of hybrid IT environments (on-premises and cloud) Experience with remote support tools of advantage Very good German knowledge, English knowledge of advantage Analytical approach to defining technical problems Structured, comprehensible and clean operation Service- and solution-oriented thinking Teamability and reliable operation, even under time pressure Ready to work in the 24/7 layer model (on site)
Staff martphones Staff vehicle Good transport Occupational pension Modern working environment Good together
Location
 | freenet DLS GmbH | |
| 99091 Erfurt | ||
| Germany |
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