Heidelberg University Hospital (UKHD) is one of the most important medical centers in Germany and stands for the development of innovative diagnostics and therapies as well as their rapid implementation for the patient. With around 14,000 employees throughout the group in more than 50 clinical departments with more than 2,500 beds, approximately 80,000 patients are treated in full and in part-stationary terms and more than 1,000,000 patients outpatiently. Senior Consultant (m/w/d) at the next possible time at the Centre for Digitization and Information Technology for the Service IT (SIT).

The Center for Digitization and Information Technology (ZDI) is the digital foundation of the UKHD – with around 220 employees, we ensure that IT works reliably in the clinic and its subsidiaries and is constantly evolving. We not only accompany the day-to-day operation, but actively participate in the digital future of the house. New technologies, exciting projects and close interaction with the clinics are the focus – always with the aim of supporting patient care through smart, secure and user-friendly IT.

The Service IT department in particular is the first contact for our users. The focus is on first-level support in the hotline, but also on-site service. As digitalization progresses, the tasks of complex and ITIL processes are becoming increasingly important.

In a team with flat hierarchies, you can expect a challenging, technically current and growing working environment. We offer you a crisis-proof workplace, varied tasks with high self-responsibility and a good reconciliation of family, leisure and profession. We attach great importance to the further training of our employees – you can develop professionally and personally according to your talents. Job ID: V000015776 Area of application: Centre for Digitization and Information Technology (ZDI) Location: Heidelberg Start date: Next time Field of activity: IT Type of employment: Full-time (38,5 hours) Contract: TV UK

Evaluate customer requests with the first-level support (FLS) and the second- or Delegate third-level support User-specific IT consulting Rollout and exchange of PC workstations for clinical and administrative areas IT-Störsmanagement (analysis, troubleshooting, consulting, documentation) as well as ticket creation and processing Operation of PC workstations for clinical and administrative areas as well as user and authorization management Working with the rollout of new IT procedures in the clinic Support for projects

You have completed professional training and first professional experience in the field of first-level support with well-founded knowledge in current technologies You have good knowledge of the ITIL process map (ITIL Foundation certification desired), ideally you already have knowledge of the processes, methods and tools of a professional infrastructure operation in a corporate environment You have knowledge of the IS-H patient management or interest in working on this topic In addition to a pronounced service orientation and team capacity, you will be able to draw an independent, independent, structured and result-oriented approach. Very good knowledge of German, an intensive service orientation, skills of motivation as well as communication and enforcement skills complete your profile Experience in implementing projects and project coordination, e.g. to Prince2, are desirable

Work with most modern techniques / technical facilities Possibility of mobile work Flexible working hours as part of the sliding time Interdisciplinary cooperation with all departments within the UKHD Compensation by TV UK E9, attractive occupational pension schemes 30 days off Continued: Jobticket (Germanyticket) Family-friendly work environment: cooperation on childcare, child-care allowance, counselling for employees with dependent family members Various health, prevention and sports offers Note: UKHD is subject to the provisions of the Infection Protection Act. Therefore, a valid measles immunity certificate is necessary for all persons employed in the UKHD.

The UKHD lives diversity and appreciates diversity.

Regardless of age, gender, sexual identity, disability, origin or religion, we offer all the same opportunities. If a gender is underrepresented in a specific area, we attach particular importance to counteract this imbalance. In the case of equal suitability, competence and professional performance, we give priority to people with severe disabilities when considering open positions. .