SoftwareOne Deutschland GmbH: Service Success Manager (gn)

Job Function

Software & Cloud Why SoftwareOne?

Service Success Manager (gn)

Full time | indefinite | Location: Germany or Homeoffice

SoftwareOne is a world-leading platform, solution and service company and supports organizations with innovative solutions in budgeting and optimising their global IT costs from on-premises to cloud environments. We have comprehensive expertise to advise customers in the sense of an optimal cloud strategy and to permanently increase business success through a cloud infrastructure. In the MultiVendor Premium Service area, we provide support for 14 manufacturers.

The task area

• As a Service Success Manager (gn), you are the dedicated, central contact partner a number of customers in the softwareOne MultiVendor Premium Support.

• Your area of responsibility includes the holistic management of this support contract, starting with the organisation and control of the onboarding phase.

• You enter the customers in their area of responsibility, initiate regular service meetings, primarily remote, and assist in incident and problem management in reactive support.

• You support our customers in the optimal use of the service contract and help them to generate maximum added value.

• Through the close cooperation with the customer's central contact person (Customer Support Manager), you ensure that the support contract meets the individual requirements of our customers.

• You optimierst services with a view to the processes of our customers and identify cross- and upselling potentials. This allows our customers to access other services and is responsible for the quality assurance and provision of relevant resources.

• You work closely with other departments from our house.

• readiness to call is part of the task.

Knowledge and skills

• You could earn breiets professional experience as a service delivery manager or as a technical account manager in the IT environment

• You have a technical understanding in the IT field as well as experience in ITIL and project management.

• Embossed communication skills and a safe occurrence at the customer's to C level are your own.

• A very pronounced customer, service and team orientation as well as communication and implementation strength are the key to you.

• Traveling in the context of customer projects is open to you.

We have to offer this

Our employees are our most important capital and we are all committed to making you feel comfortable with us:

• JobRad (Lease a bike) and our participation in the German ticket form our mobility concept
• The possibility to work in the R
• 30 Holiday days .and the option to a Sabbatical
• Your success is our goal: Tailored Further education and development opportunities are waiting for our internal portal
• Individual supply of internal resources; Coaching and psychosocial counseling
• Local health and sports services (e.g.: Blue light filter glasses grant, Bootcamp)
• 20% Repayment to occupational pensions
• Together for the world: Get you A day free for Harmony Day to do good
• Sales of Bundesliga tickets
• Benefit from the company's success through our Working stock and recommendation programme
• Get discounts at Corporate Benefits
• We don't know! Wear what you feel
• Onboarding-Buddy for optimal entry
• In Leipzig you have the possibility in our Kantine for lunch

All other benefits under:

SoftwareOne is an employer who stands for equality.

With "assisted satisfaction" as one of our core values, we are passionate about diversity and commit ourselves to creating an inclusive working environment for every colleague and colleague.

Ultimately, we want all our employees to experience the highlight of their career at SoftwareOne.

Interested?

Then apply with your CV and just a few clicks on our online form! It is not necessary to write a letter.

You have another question? Then you can send me an email to contact form.

Tags: software cloud, C++, DevOps, quality management, web service, web service, cloud, support, system engineer, C, serviceNow, quality assurance, ITIL, API, service management, quality control, service manager, C/C++, service management Source/Application via: https://www.commsbund.de/jobs/279062/service-success-manager-gn

Short information about the company

SoftwareOne is a leading provider of software and cloud solutions. Our goal is to redefine the way companies plan, operate or acquire their cloud. We help our customers to migrate and modernise their workloads and applications and help them optimise the resulting software and cloud changes. Thus we unlock the entire added value of cloud technologies for our customers.

Joblocations:

74074 Heilbronn, Neckar, BADEN_WUERTTEMBERG, GERMANY

04329 Leipzig, SACHSEN, GERMANY

81829 Munich, BAYERN, GERMANY

12489 Berlin, BERLIN, GERMANY

81379 Munich, BAYERN, GERMANY

70565 Stuttgart, BADEN_WUERTTEMBERG, GERMANY

60311 Frankfurt am Main, HESSEN, GERMANY

39106 Magdeburg, SACHSEN_ANHALT, GERMANY

99099 Erfurt, THUERINGEN, GERMANY

85586 Poing near Munich, BAYERN, GERMANY