Customer Data Expert (f/m/d)

With over 9 million customers, ING is the third largest private customer bank in Germany. Whoever works at ING doesn't just do a job. Working with us is the chance to change something. How you doing? By touching the lives of millions of people as a global bank and aiming to have a positive influence on society and our planet. And by staying human, close and personal thanks to our start-up mentality – as unbanky bank.

Customer Data Expert (m/d) at Frankfurt

Data technology is very good at us, because we process the input of more than 10 million daily. Customers. Our business customer segment Business Banking is on a growth course and here, of course, we need employees who make information from customer data and information knowledge. That sounds like you? A corporate culture awaits you, where you can meet at eye level, learn from each other and have lifecourses colorful. Join your CV now and make our Business Banking customer data the top performer.

You play a central role when it comes to constantly improving customer experience. Carefully and carefully analyze and optimize our customer data, develop smart strategies together with other teams and thus ensure satisfied and loyal customers. You plan, develop and realize features around customer data and develop customized solutions for balances, changes, deletions and much more. It is clear that you do not only think operationally, but also strategically and actively participate in the further development of our business area. You know that an optimal customer experience is created only when everyone pulls in one line. Therefore, you work intensively with your colleagues from marketing, sales, IT and operations. Of course, reporting is also part of it – you prepare your analyses so that management is always about progress. For the customer data in Business Banking, you take over responsibility (Ownership) and keep in mind all compliance requirements, ensure the consistency and availability of our data and are the first respondent when it comes to accessing or changing the data model. This means that data governance and operation are also on your To-Do list: You set clear processes for data changes, define quality metrics and develop guidelines that provide clarity in handling data. And so that everything goes round in the Daily Business, you take care of quality assurance and make sure that our customer data management tools are well maintained.

Studies with a focus on BWL or business informatics or bank-based training Multiannual experience as a customer data expert or in a similar role, ideal for mobile banking or fintech Knowledge of customer journeys and their implementation in business banking Solid know-how in project work and (IT) process management as well as ideally in the business field of digital customer interfaces and banking products / self-services Practice in the design of technical requirements and their implementation Excellent communication and presentation skills to convey complex ideas clearly and understandably Unified thinking and rapid understanding Systematic and independent work and team spirit Innovation joy and a sense of sustainable solutions Very good knowledge of German and English

Operating pensions, asset-effective services, free Deutschlandticket & Bike LeasING, operating restaurant Hybrid work model: In addition to work in the office, you can also work on the mobile – as part of operational, legal and regulatory requirements. Individual working time models, Sabbatical, support for care & childcare costs Own budgets for personal development and health plus personal equipment budget for your mobile workplace JOBV1_EN