RKG Rheinische Kraftwagengesellschaft mbH & Co KG | Germany | 53xxx Bornheim | Permanent position | Full time | Published since: 23.06.2026 on stepstone.de
Customer-Experience-Manager (m/f/d)
RKG is an innovative company in which applicants (m/w/d) enter, grow in a safe workplace and develop further. Whether you want to start with us as a professional, trainee, pupil, student, or cross-release (m/w/d) – apply to our vacancies or also like to be initiative! For almost 100 years, the RKG stands for the Mercedes-Benz brand in the Bonn/Rhein-Sieg area as well as in the Euskirchen and Neuwied districts. But real excellence is not only created by products – but by people who actively shape customer experiences. This is exactly what we are looking for: a personality that translates customer feedback into real improvements and completely thinks customer experience. Each employee (m/w/d) becomes part of the common vision and shows with its individual skills that each individual (m/w/d) makes the difference. Start your way to the RKG today and help us to be the best on site for our customers (m/w/d). .
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Your tasks • Your profile • What we offer
Exciting challenges with a strong brand portfolio and individual training offers Partial payment analogue collective agreement incl. Holiday and Christmas money Flexible working time models and 30 days recreational holiday Employee discounts around the vehicle and selected business partners Occupational pension and occupational disability insurance Regular health checks and bike leasing as well as free drinks Business Celebrations and Internal Team Events A safe workplace in a modern working environment and much more...
In this key position, you take responsibility for the further development of our customer experience: Development and control of a uniform complaint and feedback process Systematic analysis of customer feedback and derivation of concrete improvement measures Ensuring excellent recall and complaint quality Active support and optimization of customer processes on site Coaching and training (e.g. communication, customer orientation, data protection) Close cooperation with executives to implement customer-oriented measures Interface work with sales, service, marketing and CRM
You are analytic, strong communication and have a real sense of customer needs: Completed commercial training or study Experience in customer experience management, customer service or complaint management Safe handling of CRM systems and MS Office Embossed communication skills in German (Wort & Font) Empathy, enforcement and solution-oriented thinking Ideally industry knowledge in the automotive environment
Location
 | RKG Rheinische Kraftwagengesellschaft mbH & Co KG | |
| 53332 Bornheim | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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