Intern Digital Product Management In-Car & Architecture Customer Service (mandatory internship)

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER00048W3 Are you interested in artificial intelligence, digital innovation and intelligent vehicle technologies? Do you have fun in shaping digital products and want to actively develop the future of customer service in the vehicle? Then you are right with us! The Digital Customer Service department is responsible for designing the digital after-sales customer channels at Mercedes-Benz. Together we develop innovative service functions for the vehicle and drive the use of modern AI and agentic technologies in the in-car sector. Help us actively shape the next generation of intelligent customer services for Mercedes-Benz. These challenges include: Product Management Support for Innovative In-Car-Customer Service Features Participation in the development and development of Agentic-AI-In-Car solutions for digital service processes Analysis, Conception and Optimization of New Digital Service Use Cases for Intelligent Vehicle Functions Further development of the current reporting by using AI and automation tools Participation in our E2E testing in the vehicle (guide certificate class B desired) Cooperation with international Mercedes-Benz market organisations, development areas and stakeholders Support in the creation of presentations, analyses and decision templates for management and project teams The activity can begin from December 2026.

Studies in Business Informatics, Business Administration, Business Analytics, Digital Business Management, Computer Science, Data Science or a comparable degree programme Interest in digital products, artificial intelligence and software-defined vehicles Ideally, first experiences in digital product management, software development or AI projects Analytical way of thinking and a structured and independent way of working Communication strength, initiative and joy in cooperation in interdisciplinary teams Safe handling of MS Office and ideally first experiences with Jira and Confluence Very good knowledge of German and English in word and writing Please note that your internship at this site must have a prescribed mandatory share. Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate with a specification of the semester, if necessary. Compulsory internship certificate and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (sbv-zentrale@mercedes-benz.com) is happy to support you in the application process. People Solutions will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers Parking space Business doctor Good connection Accessibility Child care Kantine, Café