Working Student Order Management at the Mercedes-Benz Customer Center

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER0003ZXO You support the customer center's order management – locally at the customer center Bremen – with the daily, varied and challenging tasks. Your tasks in detail: Recording and processing of written/telephone appointment requests, appointment requests etc. – Processing of the request in internal booking systems

Consulting our dealers, if necessary End customers, when adding performance packages for vehicle delivery

Preparation of activities by selection in internal IT systems, evaluation of Excel files

In individual cases communication (written/or oral) with end customers. Customer-oriented solution or appropriate forwarding of the request

Evaluation, detection and presentation of key figures using IT systems, MS-Excel

Preparing, sorting and assigning vehicle documents such as registration papers etc.

The activity can begin from April 2026.

BWL study or comparable study (communication). English, etc.)

MS Office application knowledge, in particular Excel, Sharepoint, Outlook

Experience with - or pleasure at - customer contact, call center or similar desirable

User transition with telephone system software

Introduction: Achieves on-the-job by the staff in the team, mutual support is being lived

The necessary specific software can be quickly mastered with normal user knowledge

Occasionally short standardized online trainings

Additional information: Working time: Up to 20h/week – ideally in the morning, start of work until 8:00. Coordination of working days and duration with other working students

Job: On site at the customer center Bremen

Large daylight office

Modern PC workstation, 2 monitors, desk height adjustable, headset etc.

We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate, giving the semester and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (SBV-Bremen@mercedes-benz.com) is happy to support you in the application process. HR Services will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers Parking space Business doctor Good connection Accessibility Child care Kantine, Café