Dr. Pendl & Dr. Piswanger Partner Thomas Kurz | Germany | 94xxx Tettenweis | Permanent position | Full time | Published since: 05.11.2026 on stepstone.de
Head of Customer Service – DACH – B2C – Wellness Facilities (m/f/d)
Our client is a DACH-leading provider of private wellness facilities such as whirlpools, swim spas, infrared cabins and saunas in premium quality. The company, a growing family business in the border area of southern Germany and Upper Austria with more than 30 branches in Germany and Austria, stands for exceptional service, top product quality and highly motivated employees. For the strategic and operational management of the technical customer service, we are looking for a leading, entrepreneurial thinking personality with a will for design. .
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Your tasks • Your profile • What we offer
General responsibility Customer service (outside and indoor services) Leadership, control and strategic development of the department Monitoring and analysis of existing processes with relevant performance indicators and live performance management Introduction of modern, digital technologies or Automation of standards Optimization of customer satisfaction and profitability Leadership, motivation and further development of the entire team
Multiannual leadership experience in a service-oriented, technically demanding customer service environment (After Sales, technical service or field service) Embossed digital mindset in automated processes Self-employed, structured working with conceptual strength and hands-on mentality Joy in developing teams or Structures Ideally you already bring B2C experiences with
Flat hierarchies for quick decisions and independent work Exciting, dynamic range of effects with high degree of self-responsibility, further development and design possibilities Sympathetic and motivated team Safe workplace The offered salary for this position is around € 85,000,- brutto annually with a corresponding qualification and professional experience. .
Location
 | Dr. Pendl & Dr. Piswanger Partner Thomas Kurz | |
| 94167 Tettenweis | ||
| Germany |
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