Group Leader Customer Service Management (m/f/d)

We are looking for a location in Munich at the next possible time

Aon stands for making decisions for the better – to protect and enrich the lives of people around the world. As a leading global consulting and service company, Aon offers a wide range of solutions and services on the issues of risk, retirement, remuneration and health. Extensive knowledge of risks, opportunities and potentials is the basis of the work of all employees. As a risk advisor, Aon considers the risks of the supervised companies holistic and in close coordination with the customers themselves in order to develop individual solutions in this way. Our 60,000 employees around the world are helping our customers in over 120 countries with advice and action, providing solutions that help them to make better decisions on the protection and growth of their business. In Germany, Aon is working with around 2,000 colleagues: in a total of thirteen locations. Headquarters in Germany is Hamburg. Your competence area Technical contact person according to the role profile “Co-operation” (e.g. KB / KSM / expert) Discipline and technical management as well as coordination and motivation of the team at the Munich site, including planning and control of employees' efforts and evaluation of employees, recognition and promotion of potentials, control and implementation of team development First escalation stage in case-related problems Control, application and control of compliance with processes and processes in the group Interface coordination in cooperation with other areas, in particular with brokering and commercial Quality assurance Compliance with Aon standards and specifications Your profile Complete university studies in economics or comparable training or, where appropriate, completed vocational training as a merchant for insurance and finance with additional qualifications and knowledge acquired in multi-year professional experience Experience in leadership of employees and their professional guidance desirable Very good, detailed knowledge of relationships and processes Organizational and secure prioritization of tasks Experience in interface coordination and solution-oriented action Sovereign, confident and safe occurrence Teamability, Conflictability, Enforcement Generalist expertise in key insurance sectors Safe handling of PLC solutions and PLC-enabled products Very high service orientation and strong service orientation High quality awareness and fast reaction time Business knowledge Own initiative and commitment Reliability and sense of responsibility Good English - Knowledge of Word and Writing Very good MS Office - knowledge We offer Flexible working time design through sliding time and our modern concept for mobile work Attractive development opportunities and support your professional and personal development 30 days of holiday and special holidays in special events occupational pensions and favourable conditions for various insurance solutions (e.g. incapacity, liability insurance, dental insurance) Grant to the German ticket as well as access to employee rebates, to the private JobRad-Leasing, to the Urban Sports Club cooperation, to company sports groups and to many other benefits An inclusive corporate culture is important to us and we are committed to equal opportunities and respectful interaction with each other. We welcome all applications – regardless of ethnic origin, age, gender, disability, sexual identity, worldview or religion. We look forward to meeting you! Contact person:in Aon Versicherungsmakler Deutschland GmbH Anneke Jacobi People Partners Mail: karriere@aon.de Location: Munich | Company: Aon Versicherungsmakler Deutschland GmbH | Reference: 11806