Head of Customer Service MEP with a focus on team leadership and technical competence (m/f/d)

HAPEKO is the first address for professionals and managers in Germany. The focus of the activity is the creation of links between specialists and executives with a professional desire for change and suitable companies. HAPEKO (www.hapeko.de) is represented throughout Germany with more than 20 locations.

For our customers, a successful and regionally strongly anchored company of Haustechnik/TGA, we are looking for an experienced company manager (m/w/d) for the customer service sector. The company is part of a stable, medium-sized group with around 170 employees and stands for a pronounced “We Family” feeling, modern structures and a high employee orientation.

The position can be occupied in Hamburg or Schwerin; regular attendance at the second location is provided. The further development into the management is expressly desired.

In parallel, a team leader customer service (m/w/d) is being searched for in the course of a predictive succession regulation for the Hamburg location – this can be taken into account in conversations with a corresponding interest situation.

Total responsibility for customer service at both locations Professional and disciplinary leadership as well as further development of about 22 employees (including service technicians, dispatchers) Ensuring operational excellence, quality and efficiency in customer service Expansion of business activities and continuous optimization of internal processes Strengthening cross-site cooperation within the group of companies Active cooperation in customer support and support in sales and acquisitions Acquisition of new employees and promotion of a positive, estimating team culture Close cooperation with management, technology, disposition and external partners

Completed technical training in the field of domestic engineering, HKLS, electrical engineering/MSR, studies of supply technology or comparable training Required: additional commercial training (no need) Multiannual professional and leadership experience in technical customer service or TGA environment Secure appearance and standing towards service technicians – based on sound, practical know-how Entrepreneurial thinking, structured and solution-oriented working methods Communication strength, empathy and enforcement High self-responsibility, flexibility and commitment driving licence class B

Perspective: planned development path into management Compensation up to approx. €100,000, depending on qualification Continuous setting in a stable, growth-oriented group of companies Cars for private use according to 1% 30 days recreational holiday Monthly restaurant vouchers and individual free budget Additional occupational health insurance and pension provision Modern technical equipment Possibility of home office by arrangement Very collegial, esteeming corporate culture with strong cohesion (“We Family”)