Die Haftpflichtkasse VVaG | Germany | 64xxx Roßdorf | Permanent position | Full time / Home office | Published since: 07.05.2026 on stepstone.de
Group Leader (m_w_d) - IT Support
Our DNA is lucky. Because we work every day to make people a little happier. What distinguishes us? The proximity to the people we work with and work for. As an insurance association on reciprocity, the common idea is raised with us. For: We believe that the insurance serves the welfare of people and not vice versa. We stand for stability, service and innovative products in the areas of liability, household and accident. Currently, some 450 employees work to ensure that our private and business customers are satisfied and “happy”. Projektmanagement (m_w_d) - IT Support
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Your tasks • Your profile • What we offer
As a group management (m/w/d) - IT support, you take over the leadership of our team, actively shape the IT support processes and ensure that our users always receive fast and reliable service. Control and coordination of 1st and 2nd level support, hardware and software delivery Ensuring SLAs, KPIs and ITIL-compliant processes Leadership, development and promotion of the team with focus on readiness for change and continuous improvement Optimization of processes and continuous improvement of service quality Interface management with IT teams, external service providers and internal stakeholders Identification of Automation Potentials and Introduction of Modern Support Technologies
Completed IT training or study Multiannual experience in IT support, ideal with leadership experience ITIL knowledge, experience with client management, Active Directory and ITSM systems Embossed leadership and communication skills High customer orientation and service awareness Open to change, innovation and process optimization Analytical, solution-oriented, team-ready and communication-strong German language skills (C1/C2)
Working hours: for full time 38 hours per week and sliding time during time recording Mobile work: 3 days a week and flexible working hours based on trust work time Holidays: 30 days, additional work-free days (24.12. and 31.12.) and up to 12 days of leisure Remuneration: collective agreement for private insurance and additional voluntary benefits Further development: Promoting personal development and continuing vocational training Health: occupational retirement and in-house fitness room with individual training offers Family & Occupation: Childcare Grant and Employee Support Program Mobility: free parking, easy access to the ÖPNV and bicycle leasing Food: Water, tea and coffee specialities Culture: community and great corporate events Dresscode: Business Casual – tie and dusty insurance was yesterday
Location
 | Die Haftpflichtkasse VVaG | |
| 64380 Roßdorf | ||
| Germany |
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