You are responsible for the sales department with your 45 employees and make sure that our customers are managed professionally along the entire customer journey – from initial consultation to subscription support to quality-secured processing of complaints. This means that you make sure that our customers are not only well looked after, but also that we also make sales technologically fit for the future.

Professional and disciplinary leadership of the teams in the respective areas of responsibility (customer dialogue, customer center, fund office, subscription, digital customer channels) as well as further development of structures, processes, technology and interfaces to ensure consistent customer experience Complete support of subscription customers (consultancy, contract management, payment changes, terminations, receivable management) and development and control of processes for system customers (e.g. corporate customers, large customers, cooperations) Responsibility for the professional, timely and customer-oriented processing of complaints and customer concerns, including the associated implementation of changes in our performance processes to become even more customer-oriented Further development of the interconnection of customer dialogue, customer center, fund office, subscription and digital contact channels in the sense of an integrated customer journey approach with the implementation of the drive strategy Ensuring a high level of service and consulting and controlling of the CustomerCenter incl. Personnel, Processes, Key figures, Accounting, New customer acquisition, Mobility consulting Assessment of market, technology and competition developments and derivation of measures to increase customer value, retention and revenue Introduction and monitoring of quality standards as well as the use of key figures for controlling and implementing technological innovation in the processes Strategic development of sales channels and customer contact points (including digital services and platforms)

Complete economic studies or a comparable qualification Multiannual experience in sales-related areas, ideally in the public transport, mobility or service sector Long-standing experience in managing teams, preferably in a service or sales unit, as well as the ability to take part and develop employees in change processes Sovereign occurrence in conflict- and escalation-prone situations Experience in the analysis, design and optimization of service and sales processes Safe handling of data-based evaluations (including forecasts) and key figures for managing customer service, processing quality and revenue Very good communication skills, addressable to customers, employees and internal interfaces High customer and service orientation as well as a clear awareness of the importance of customer satisfaction

A versatile, challenging task field in a dynamic environment A secure workplace in a municipal company with social responsibility Flexible working time/time CompanyTicket/GermanyTicket Find all other benefits on our career portal