Employee in the return management customer service department

Оccupation: Official - General Internal administr...

BesGr A 9 LBesO (Training Group 1, 2. Entry Office) or EG 9a TVöD** The Local Foreign Office is a department of the Office for Migration and Integration. She looks after about 160,000 foreigners living in Düsseldorf and sees herself as a modern and facing service provider whose aim is to process the special needs of all customers well and legally safe. The field of return management and counselling has made it the task of actively supporting expirable customers throughout the entire process of retiring their stay. This includes both a dedicated consultation at eye level to existing residence permits, but also, if necessary, the consistent enforcement of existing law if required.

Your tasks include:

• personal advice of traveller customers in the field of return management
• continuous examination of the existence of dunning requirements and the issue of corresponding documents to the customers; Initial examination and advice on applications for residence permits or employment permits
• ongoing legal file processing of all customers in the field, including other authorities, etc.
• Initiation of stay-ending enforcement measures to be approved by the supervisors in the event of a loss of all dues and the existence of all other conditions
• Processing of other legal matters, e.g. the issue of residence permits, file inspection requests, correspondent with procedural parties etc.
• if necessary, support in other work areas of the aliens' authority.

Due to ongoing reorganization of the local aliens department, it is not excluded that, instead of or in addition to the above mentioned tasks, there are perspectively different activities.

Your profile:

• Qualification for category 1, 2. Entrance office of general administration, administrative staff or completed training in an administrative and at least 3-year pre-experience in the general administrative area of public administration (e.g. order, social administration, cross-sectional administration)

In addition, we expect you:

• good decision-making and judgment-making power associated with the ability to convey their own decision to customers, empathically and appropriately
• strong sense of responsibility and reliability combined with high output orientation
• Teamability, enforcement capacity and safe and binding occurrence in compliance with and application of intercultural competence
• good written and oral expressiveness
• knowledge of foreign national law and/or other regulatory fields or the willingness to acquire them in the short term
• Openness for change processes and the ability and willingness to actively engage in such processes.

This job description is also aimed at persons with completed three-year vocational training in an administrative training profession, for example lawyers' and social security specialists, as well as businessmen for office management. Participation in a corresponding administrative course during the first five years of the performance of the tasks is compulsory for these employees. We offer you:

• a modern workplace in a continuously developing service authority in one of the most exciting and important social fields of activity
• a motivated team
• an onboarding concept to facilitate your entry into the new job
• numerous possibilities of professional and personal development
• moving working time arrangements.

Applicants must be suitable for an activity at a screen workstation within the meaning of the TIV service agreement.

What else you should know:

The employment is indefinitely in relation to the conditions of the public service collective agreement (TVöD). In the event of the existence of the conditions under which the service is to be carried out, an employment in the civil service is possible. We live diversity - We expressly acknowledge diversity in our work environment and look forward to the applications of all talents, regardless of age, gender and gender identity, ethnic, cultural and social origin, religion and worldview, disability, sexual orientation and identity. Therefore, the capital of Düsseldorf has signed the Charter of Diversity: www.charta-der-viel.de. We look forward to women's applications and prefer women according to the LGG NRW in areas where they are underrepresented. Applications of seriously disabled people and similar disabled people within the meaning of § 2 SGB IX are desired. Parttime employment is generally possible.

Application deadline and contact:

Please apply online until September 11th 2025 via the button, Imagine!".For further information on the area of responsibility, please contact the Björn Beeren department, phone [for phone number see the original ad].For the application procedure, your contact person Stefanie Lücke, phone [for phone number see the original ad], Moscow street 25, 3rd floor, is left. In case of queries, please indicate the identification number [for phone number see the original ad].

Joblocations:

40227 Düsseldorf, Moscow street 25 NORDRHEIN_WESTFALEN, GERMANY