Junior Team Leader Customer Service (m/f/d)

Leadership and organisation of the service team Professional leadership of the associated service staff Responsibility for planning and controlling daily and weekly personnel use Ensuring an economic territorial and touring structure Regular team and employee talks / annual staff talks Defining and tracking individual goals Identification of training and qualification requirements Development of the technical and customer-oriented competence of employees Responsibility and control of holidays, stand-by services and representations Ensuring compliance with work, safety and quality requirements Maintenance and service business Ensuring the timely implementation of all contractually agreed maintenance Monitoring of maintenance quality and maintenance productivity Optimization of maintenance intervals and deployment planning Ensuring complete and comprehensible service documentation Control of open maintenance and overdue services Reducing unnecessary journeys and non-productive working hours Continuous improvement of plant availability Disorder management Ensuring fast and customer-oriented fault processing Monitoring of reaction, arrival and destruction times Analysis of repetition disorders and faulty installations Introduction of sustainable technical measures in the event of a problem Escalation management in critical customer and plant problems Reduction of average fault rate per plant Repair and supplementary business The team manager (m/w/d) actively contributes to the development of the repair business in the existing plant inventory. This includes: Identification of technically necessary repairs and replacement measures Ensuring the systematic reception of repair requirements by service technicians Technical and commercial assessment of repair measures Succession of offers together with the technical backoffice Control of the execution of commissioned repairs Customer support and contract management Support for existing customers Conducting regular customer discussions Treatment and escalation of complaints Ensuring high customer satisfaction Detection of termination risks Introduction of appropriate measures for customer retention Support for contract extensions and contract adjustments Support in the recovery of terminated contracts Market and competition observation in its own service area Commercial responsibility The team leader (m/w/d) is responsible for the economic development of its service area within the predefined budget and earnings targets. These include in particular: Sales responsibility for maintenance, repair and other services Monitoring of non-fabricated services Ensuring a timely order billing Support in the clarification of open claims and customer complaints

Graduated Commercial / Technical Training or Studies, ideally with further education to the technician (m/w/d) Authentic and integrative management personality with well-founded professional experience in operational and strategic purchasing, preferably from plant or plant Mechanical engineering or a technology company with project business Entrepreneurial thinking and action as well as pronounced negotiating strength and communication skills Knowledge of elevator systems desirable Analytical and conceptual skills SAP experience desirable High customer and sales orientation

Employee parking Activity in a motivated team A variety of working days with wording Newest digital technology at workstation Further education Digitized system support (paperless) Flat hierarchies Family operating climate Compensation 28 holiday days and two other holiday days after the establishment Possibility to provide an occupational pension under direct insurance