Berliner Stadtwerke GmbH | Germany | 10xxx Berlin | Permanent position | Part time - flexible / Full time / Home office | Published since: 02.03.2026 on stepstone.de
Back Office Management Customer Service & Billing (m/f/d)
We, the Berliner Stadtwerke, are committed to a sustainable and consumer-friendly energy generation and to environmentally friendly supply concepts based on renewable energies. Since our founding as a municipal company in 2014, we have played a key role in ensuring that our region remains viable and that we are approaching the common goal of the climate-neutral capital every day. To take over this demanding task, we are looking for a full-time or part-time Account Manager (m/w/d) If you have a passion for energy management and want to work in a dynamic environment, you are right with us! !
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Your tasks • Your profile • What we offer
You process complex customer requests and complaints in exchange with our service providers in 1st and 2nd level support as well as in exchange with the relevant network operators. With your expertise in 3rd-level back-office processing, you can support our team in customer service, payment and receivable management, as well as market partner communication. You enter and support home administrations, business customers and private customers. You worked with the development and optimization of your own and adjacent processes and projects and brings your ideas to improvement.
You have a completed commercial vocational training – ideally with an energy or comparable qualification. Practical experience in the energy industry is advantageous, for example in the fields of billing, receivable management or market partner communication. Cross-increasing with appropriate skills are welcome to us. You have extensive MS Office application knowledge (Excel etc.) and are experienced in handling billing platforms. Knowledge of billing systems such as Chargecloud, Powercloud, Wilken or SAP are desirable. Experiences in project collaboration (e.g. testing) as well as a safe handling of database queries (e.g. SQL) are advantageous. You bring very good knowledge of German in word and writing.
An open-minded company in which valuable and trustful collaboration is carried out A family-friendly environment and a pleasant working atmosphere in a growing company Active design of your own contribution to the energy transition in Berlin Development opportunities through a diverse range of continuing and continuing training 31 days holiday (5-day week), flexible working hours and mobile work (home office) Attractive additional services (e.g. employee-funded direct insurance) and possibilities for using a BVG corporate ticket or a job wheel, membership of the Urban Sports Club and consulting support by TELUS Health
Location
 | Berliner Stadtwerke GmbH | |
| 10179 Berlin | ||
| Germany |
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