Customer Service Department Head (m/f/d)

With external sales of around 12.24 billion euros and around 76,000 employees (including self-employed retailers and nearly 3,400 trainees), the EDEKA Minden-Hannover is the largest sales of a total of seven regional companies in the cooperatively organized EDEKA association. It has existed since 1920, extends from the Dutch to the Polish border and includes Bremen, Lower Saxony, a part of East Westfalen-Lippe, Saxony-Anhalt, Berlin and Brandenburg. More than three quarters of the nearly 1,500 markets are in the hands of around 640 independent EDEKA merchants. The group of companies includes several production plants, including the bread and baked goods production Schäfer's, the production for meat and sausage products peasantry and the traditional fish processing company Hagenah in Hamburg. EDEKA Minden-Hannover is committed to sustainability and climate protection. For over 100 years, responsible and sustainable action has been one of the basic principles of the company network. Support our team in full time at our campus in Wittelsbacherallee 61, 32427 Minden! You guide employees in customer service at the locations Minden, Wiefelstede, Landsberg and Freiebrink professionally as well as disciplinary. You take over the deployment planning, promote the further development of the team and accompany the selection of new employees. In addition, the company strategy will guide you to specific objectives, key figures and measures to further develop the department. In addition, ensure a smooth running of the daily business and the workflows and ensure a high level of quality and service for our retailers. You will also be responsible for budget planning as well as the management of costs and results and keep in mind the economic development of the department. Last but not least, you are working trustfully with adjacent departments and management and are actively promoting the optimization of processes, structures and interfaces.

You have a completed commercial training or a completed study with a focus on communication as well as several years of professional experience in customer service or service environment. You have also been able to gain leadership experience with professional and disciplinary responsibility. In addition, you will bring experience in budget and investment planning. You live a customer and service orientation and proceed as an example. A high level of communication and leadership skills as well as a keen decision, entrepreneurial thinking and a sense of responsibility are yours. An independent, conscientious and structured procedure is of course for you.

A varied task at the German food trader number one. It awaits you a competent and powerful team with the common love for food. Benefit from the services of the EDEKA bank (e.g. free current account) and from the offers of the EDEKA insurance service.

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