Team leader for in-house repair and order processing (m/f/d)

Trust something new, grow beyond itself and redefine the boundaries of the feasible. That is exactly what our employees can and should live daily. To set the pace with our innovations and make it great. Because there are a lot of fascinating people behind every successful company.

ZEISS employees work in an open and modern environment with numerous development and further training opportunities. Our culture is characterized by expert knowledge and team spirit. All this is supported by the special ownership structure and the long-term goal of the Carl-Zeiss Foundation: to advance science and society together.

Today dare. Inspire tomorrow.

Diversity is part of ZEISS. We look forward to your application regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age as well as sexual orientation and identity.

Apply now! In less than 10 minutes.

The future of measuring technology begins at ZEISS

ZEISS Industrial Quality Solutions stands for ground-breaking measuring technology with more than 100 years of tradition. We develop and produce high-performance tactile, optical 3D and X-ray measuring instruments and simultaneously offer suitable software solutions for evaluating the measurement data. With a strong and broad technology and software portfolio, comprehensive know-how as well as a global set-up, ZEISS is a leading partner in a wide range of industrial sectors, such as electromobility, medical technology, additive manufacturing and aircraft engineering.

For our service technicians and the in-house repair team, we are looking for a team leader for the coordination and control of service operations and incoming customer repairs.

disciplinary & professional leadership responsibility of the entire Inhouse Service Team Inhouse Service Team

Coordination and distribution of incoming repair orders to employees taking into account priorities, resources and capacities

You are the interface between the Inhouse Service and the Backoffice Team to ensure repairs on time

You are the local contact for Spare Parts and coordinate them with the IQS Global Spare Parts Management

Analysis and optimization of internal processes to shorten throughput times, increase efficiency and reduce costs

You are responsible for managing and optimizing stock to ensure a fast response time of repairs

proactive response to unexpected capacity and/or resource constraints

completed technical or business studies (e.g. mechatronics, electrical engineering, industrial engineering) or a comparable qualification

Experience in the professional and/or disciplinary leadership of teams

very good understanding of service processes, order control, capacity planning and prioritization as well as routine in interface work also with international units

Become part of our team and set new standards in industrial measurement technology!

multi-year professional experience in in-house service, repair processing or technical service environment; Knowledge of spare parts/saving parts management of advantage

safe handling of SAP R/3 or SAP S/4HANA and CRM systems for order, customer and service processing

pronounced analysis and process optimization competence, structured and solution-oriented working methods, high quality and responsibility awareness, communication and implementation strength, strong team orientation