Interroll Automation GmbH | Germany | 74xxx Sinsheim | Permanent position | Full time / Home office | Published since: 24.02.2026 on stepstone.de
Service Engineer Customer Support Hotline EMEA (GLS) (m/f/d)
The Interroll Group is the global leader in materials flow solutions. The company was founded in 1959 and has been listed on the SIX Swiss Exchange since 1997. Interroll supplies system integrators and plant builders with a comprehensive range of platform-based products and services in the categories “Rollers” (conveyors), “Drives” (motors and drives for conveyor systems), “Conveyors & Sorters” (conveers & Sorters) and “Pallet Handling” (pallet production and storage). Interroll solutions are used in express and post services, e-commerce, airports, as well as in the areas of Food & Beverage, Fashion, Automotive and other industries. The company counts leading brands such as Amazon, Bosch, Coca-Cola, DHL, Nestlé, Procter & Gamble, Siemens, Walmart or Zalando. Interroll, headquartered in Switzerland, has a global network of 36 companies with sales of CHF 527.1 million and around 2'300 employees (average staff stock in 2024). At our site in Sinsheim we employ about 160 employees. As a manufacturer of innovative products and sorting systems for piece goods handling, we offer dedicated professionals interesting tasks and good development possibilities. For our location in Sinsheim we are looking for you in full time as Service Engineer Customer Support (m/w/d) Hotline EMEA (GLS). .
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Your tasks • Your profile • What we offer
Control contact for our customers within our 24/7 hotline team Error analysis, remote and partially on site, supported by the INTERROLL expert team Customer support and communication during the processing of incidents Processing of service tickets and documentation of malfunctions Implementation of commissioning support for our customers Training and operator instructions Design and implementation of upgrades in control technology Customer advice on INTERROLL service solutions
Successfully completed training (training, technicians, studies or comparable) in the field of electronics, mechatronics, automation Good technical understanding, problem solving skills and know-how in modern control technology Experience in management customer service Experience with Interroll products (MultiControl, DriveControl, drum motors) desirable Embossed communicative skills in the team as well as the customer, also in English Class B driving licence
Attractive employer benefits: Employee pensions allowance, asset-effective benefits, special tariff payments and additional holiday allowance according to domestic contract (IG Metall Feinwerktechnik) Working time & place: high flexibility (guiding time) as well as the possibility of “mobile office” and 30 days holiday per year Corporate and feedback culture: we live an open & value-oriented culture An agile working environment: well-equipped and ergonomic workstations, including height-adjustable desks and short decision-making paths through flat hierarchies Company's Training Academy: Central Onboarding Event in Baal Possibility to use a job wheel “Corporate Benefits” and thus access to exclusive monthly changing employee offers in the fields of food, fashion, technology etc. Operational health management with the offer of preventive health courses, lectures, cooperation with Urban Sports Club, etc. Subsidised meals at lunch (offer “Freshtaste”) as well as free water and hot drinks
Location
 | Interroll Automation GmbH | |
| 74889 Sinsheim | ||
| Germany |
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