Customer Service Operations Consultant (m/f/d)

The recruiting market is changing and you're in the middle. As part of our Customer Services & Operations team, you will actively contribute to the transformation into subscription-based recruiting solutions, AI-based hiring processes and hiring as a service. You are a contact person for our customers and in the Firste-Level support, ensure that You exploit the full potential of our digital products, from classic job display to modern SaaS and AI-enabled recruiting solutions. Stepstone is in the most significant transformation of the e-recruiting market in the last 10 years. You are part of it, from customer contact to fault-free implementation of our new products. Your tasks You're puggling corporate profiles and customer master data on our SaaS platform You process quality reviews and communicate our quality standards understandably to our customers and make recommendations You perform administrative activities such as user management and consumption statistics You enter customers of our growing subscription and SaaS products in 1st level support You will process inquiries about Hiring as a Service, phone and LiveChat You work with our job-seekers' service and support them in all operational issues related to the use of the Stepstone platform You support Listing Services, Customer Services and Candidate Services

Completed commercial training or comparable qualification Embossed service and customer orientation Structured, careful and independent operation Safe handling of MS Office Very good German knowledge and good English skills You have already gained first practical experience in a customer-oriented or administrative function. Ideally, first experience in customer service and in dealing with CRM systems, e.g. Salesforce.

For us as a community it is important that you not only feel comfortable with us, but also outside work. Because your job is to enrich your life. This is why we offer you the following advantages: 30 days holiday + 1 day of service + 2 extra days for Christmas and New Year Hybrid working model Occupational pension Operational risk life insurance Volunteer days Jobbike In-house Gym In-house Barista Discounted Urban Sports Club membership Discounted parking, job or Germany ticket and you can bring your dog to the office! Our Commitment Same opportunities for everyone – this is important to us! We are convinced that diversity and inclusion are important elements for our success as a global company. That's why we want to win, promote and bind the best talents for us. We look forward to any application, regardless of origin, gender identity, sexual orientation, disability, ethnicity, religion, worldview, age, marital status or other characteristics. .