Employee Workforce Management (m/f/d)
At a wavelength with our customers, our around 3,300 employees are working in our Contact Center locations Osnabrück, Bremen, Dortmund, Bochum,Recklinghausen and Bottrop, which have been owner-managed since 1999. We not only find the right sound for companies such as Vodafone and freenet AG, but also maintain a short wire to our employees. The award "Best Employers 2023" ensures good and long-term connections. .
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Your tasks • Your profile • What we offer
Time and demand-oriented maintenance of project statistics as well as further production tools and reporting systems Creation and dispatch of reports to the client in the control process Creation of individual reporting and evaluations as required Monitoring of production-relevant results, in particular in economic terms deriving the necessary measures resulting therefrom underground production control to ensure the highest possible efficiency while maintaining the defined KPIs Monitoring of personnel deployment planning and adaptation in current daily business Participation of personnel deployment planning, in particular for the customer advisors according to the defined requirements (ForeCast), taking into account the employee wishes and at the same time ensuring the best possible cost-effectiveness Import and export of data in various systems for implementing campaign projects
School education with completion as well as completed training, in the commercial sector Mind. 2 years of CC experience in comparable pose with earnings responsibility safe handling of MS-Office applications, especially with MS-Excel Flexibility, responsiveness and sense of responsibility Self-employed, process-optimized work Weakness and reliability
What makes work with us A versatile, varied and responsible task Plenty of space for personal and professional development Most modern jobs and an excellent working environment Good prospects for development Our Benefits Special occupational pension schemes EAP - Employee Assistance Program Hansefit - Benefits for Fitness & Leisure Job ticket Employee discounts in the internal shop Free drinks Incentive programs Job-Bike KIKXXL enters into a value-assuring and prejudice-free working environment that values talents due to their achievements – regardless of age, ethnic origin and nationality, gender and gender identity, physical and mental abilities, religion and worldview, sexual orientation and social origin. The recognition and promotion of diverse potentials create economic benefits for our organization. .
Location
 | KiKxxl GmbH | |
| 44137 Dortmund | ||
| Germany |
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