Customer Success & Contract Performance Manager DACH (w/m/d)

IMPACT starts with us: In order for energy and resources to be used optimally, we offer our customers digital energy and automation solutions throughout the world. This is real teamwork and only possible thanks to the commitment of all our great employees. Together we work on a more sustainable future every day – maybe soon together with you? Join today and become IMPACT Maker at Schneider Electric! Your IMPACT Leadership of the DACH Customer Success & Contract Performance Management Team Management and quality assurance of all service contracts including backlog management and process optimization Promoting cross-functional cooperation with sales, product management, support etc. to optimize the customer journey, gain new business and identify opportunities for expansion Development of customer retention strategies, training measures and extension of the service offer Supporting the development and measurement of metrics for customer benchmarking and use of data analysis for performance optimization in terms of efficiency, team performance and customer experience Regular creation and analysis of customer data as well as updates, such as Quarterly Business Reviews (QBRs)

Our offer Work with purpose! We are a Green Company with a sense of responsibility and sustainability You can flexibly divide your work so that there is enough time for your family or hobbies An extensive training, regular training and development perspectives Mentoring Program: Let your experienced colleague support you or become mentor yourself:in Colleagues from over 100 nations: We live appreciation and benefit from equal opportunities

Your profile Degree in Economics, Information Technology or a Comparative Qualification Multiannual professional experience in an area with high customer and service orientation Experiences in moderation and conflict management as well as communicative skills to clarify technical, methodological and technical issues Understanding IT applications and cloud-based software systems Analytical skills, a conscientious working and team spirit Very good German knowledge and good English skills

Curiosity, Inclusion, Teamwork

No person is immaculate and not all career paths are equal. It is important that we have the will to learn and develop. Because we know that career means finding strengths. Apply now, even if you (still) do not meet all requirements. We look forward to meeting you!

Your next step? Apply online of course!

Please upload your resume including payroll, specifying the job ID 85108. Contact person for this position is Julia Hansen. If you have questions about the application procedure, please contact LinkedIn.

Learn more About @schneiderelectric_karriere you can find us on Instagram to avoid missing news. All about Schneider Electric as an employer can be found here: https://www.se.com/de/about-us/careers/overview.jsp

Note: Schneider Electric does not accept unsolicited application documents from personnel intermediaries. If Schneider Electric takes into account a candidate whose profile has been sent by personnel intermediaries without an existing framework agreement, no claims against Schneider Electric can be asserted.

Do you want to be an IMPACT-Maker with your career? If you think about joining a new team, culture is crucial. At Schneider Electric, our values and behaviors form the basis for creating a great culture that supports business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - begin with ourselves. IMPACT invites you to join Schneider Electric and to put our sustainability ambitions into action, regardless of your role. It is an invitation to connect your career with the goal of creating a more robust, more efficient and sustainable world. We are looking for IMPACT-Makers - extraordinary people who implement sustainability ambitions at the interface of automation, electrification and digitalization. We celebrate IMPACT massacres and believe that everyone has the potential to do so. Become an IMPACT-Maker at Schneider Electric - Join today! €36 billion worldwide +13% organic growth 150 000+ employees in 100+ countries

You need to apply online to be taken into account for a job with us. This position remains online until it has been occupied.

Schneider Electric strives to be the most inclusive and caring company in the world by offering the same opportunities to all people everywhere and ensuring that all employees feel valued and safe in a unique way to give their best. We reflect the diversity of societies in which we operate, and 'Inclusion' is one of our fundamental values. We are convinced that our differences strengthen us as a company and as individuals, and we commit ourselves to inclusion in everything we do. This also applies to our applicants and is anchored in our recruitment bases.

More information about our commitment to diversity, equality and integration can be found here and our DEI directive here

At Schneider Electric we maintain the highest standards of ethics and compliance, and we believe that trust is a fundamental value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, security, sustainability, quality and cyber security. It supports every aspect of our business and our willingness to respect and act with respect to all our stakeholders. Find out more about our Trust Charter here

Schneider Electric is an employer that promotes equal opportunities. It is one of our principles to provide all qualified persons, regardless of race, religion, colour of the skin, sex, disability, national origin, age, military status, sexual orientation, marital status or other legally protected features or behaviors, with the same employment and promotion opportunities, namely in the areas of recruitment, training, substitution and promotion.

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