Reservations & Reception Staff (m/f/d)

The family-run Hotel Theophano** is located in the UNESCO World Heritage Site Quedlinburg, right on the market square. It has a small meeting room and a vaulted cellar with adjoining cozy courtyard. The restaurant offers every day a rich buffet breakfast with a wonderful view of the Quedlinburg town hall.

The 29 individually furnished rooms have the charm of the work of past times. With the completion of the new building complex, 15 air-conditioned and high-quality rooms are now available to our guests in the classic, design and junior suite categories. Our sister hotel Garni Maria Aurora*** is just 600 metres away and has 18 rustic-style rooms and 2 modernly equipped apartments. Around the marketplace there are another 12 holiday apartments of GildeHotel GmbH. Get a first impression at www.hotel-theophano.de and be your hosts!

Type of employment: Full time, part time

Remembrance of the host function associated with communicative sales advice Support in the development and implementation of standards Active operational cooperation Guest care and guest advice Check in and check out the hotel guests Processing of reservation requests by phone and email Control and coordination of cashier bills Implementation of daily accounts, billing and management of the hotel insurance Training and guidance of our trainees Complaint handling

Completed vocational training as a hotel professional Independent and independent working HERZEINER team player: in with positive performance and many new ideas High service orientation, empathy and prestigious passion Flexibility in working life and the ability to keep a cool head even in hectic situations Ready for shift service (breakfast and late service) as well as weekend & public holidays Experience with hotel software Fidelio of advantage (determining knowledge if required) Very good knowledge of German and English in word and writing Careful exterior

An indefinite job with performance-based remuneration and surcharges Family-friendly and fair working time models with digital working time account Employee development through internal and external courses Flat hierarchies and a trusting, open working atmosphere with family operating climate Varied range of tasks Employee placement during service hours in operation Discount for hotel stays in Germany