Mitarbeiter Servicedesk First Level Support (m/w/d)

As Germany's largest private brewery group, we are not only market leaders in the German brewery industry, but also soft drinks producer, logistics company, specialist wholesalers, beverage retailers, delivery service, empties manager, solutions provider for gastronomy and trade and much more. Our unique brand portfolio reflects our passion: Whether fine-herbes Radeberger, friesisch herbes Jever, prickelndes Schöfferhofer, Berliner Pilsner, Clausthaler or Selters - all and much more is the Radeberger Group. Currently, around 7,000 employees work at our locations throughout Germany or at our headquarters in Frankfurt am Main. So that we continue to be so successful, we are looking for people who can inspire us and our brands and want to shape the future together with us. We are looking for an employee Servicedesk First Level Support (m/w/d) to strengthen our team

They provide a professional service – you take over the processing of faults and service requests from end users as well as internal IT messages. Analyse, classify, document and solve the concerns yourself. If necessary, forward more complex cases to the relevant IT areas to ensure a quick and efficient solution. They ensure smooth processes – they support the monitoring of our client and application environment and solve or track larger fault messages.

Your education – you have a successfully completed vocational training as a specialist (m/w/d) or a comparable training. Your experience – multi-year and extensive professional experience in general user IT support is a clear advantage. Their personality - they are characterized by an independent, self-responsible way of working, a pronounced service orientation and safety and sovereignty in contact with our users. Your know-how - Outstanding knowledge of Microsoft Windows Client operating systems, Microsoft Office products, M365 as well as extensive knowledge in the context of client hardware (desktop and notebooks) we presume. Good knowledge of Active Directory, Jira and Confluence, Mobile Decive Management including smartphones, client VPN and remote support. Very good German language skills in writing and word as well as good English language skills are also included. You will also have experience in handling ServiceDesk, ticket systems and corresponding TK solutions. For us, of course: your reliability, your commitment, your team spirit. JOBV1_EN