CANCOM SE | Germany | 22xxx Norderstedt | Permanent position | Full time / Home office | Published since: 15.06.2026 on stepstone.de
IT Service Dispatcher (m/f/d)
CANCOM is looking forward to an innovative, agile and sustainable environment: More than 5,300 employees work every day to improve cooperation and exchange in different areas of life with the help of modern IT solutions. You want to be part of it and go the next career step? Then become part of our digital journey. We are looking forward to people from a wide range of disciplines that are open to new people, have innovative ideas and want to advance goals together in the team.
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Your tasks • Your profile • What we offer
Acceptance, classification and prioritization of incoming tickets defined processes and SLA requirements Independent disposition of service and support staff and appointment agreement in cooperation with end customers Working with the joint company success through efficient Tour planning and optimization of resource use Monitoring of ticket processing and ensuring the timely Processing
preferably a completed training in the field of IT or comparable qualification Also as a cross-comer with professional experience or from another industry Experience in handling ServiceNow (SNOW) or other ITSM/tickets Systems of advantage Reliable, independent and process-oriented work Embossed communication and coordination capability Experience in IT projects or rollout environments of advantage Good knowledge of German in word and writing The prerequisite for the activity is the willingness to carry out a safety review in accordance with § 34 HmbSÜGG (successful completion and proof before work is required). The proof can be provided with active support from the employer.
Flexible working hours and mobile office in coordination with the supervisor Discounts thanks to the “Corporate Benefits” portal Bike leasing Free drinks & fruit Further training Employee events
Location
 | CANCOM SE | |
| 22844 Norderstedt | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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