Head of Central Notification Acceptance (m/f/d)

At the next time, we are looking for you as Head: in the working area central acceptance of the message (w/m/d) for DB Services GmbH at the Berlin site. Your tasks: In your role, you take responsibility for the German-wide control and coordination of the disturbances of high-end conveyor systems and for a smooth operation in the 24/7 environment The continuous acceptance of incoming interference messages is ensured together with your team and ensures that messages are processed in a timely, comprehensible and professional manner. In late and night shift operation, you coordinate the disposition of technicians:inside, via SAP, to quickly and effectively eliminate malfunctions For a reliable layer cover, you plan schedules, secure the minimum placement and, if necessary, go to exchange with the works council Processes in the acceptance of messages, disposition and troubleshooting, you develop further, identify sources of errors and guide appropriate improvement measures The plant availability, quality and compliance of contractual requirements keep you in mind about key figures and derive operational control pulses from this With service area lines and other interfaces, you work closely together to implement standards uniformly across Germany and to ensure customer-oriented performance Commercial documents and special services are correctly displayed in SAP and thus provide a resilient basis for internal and external accounting

Your profile: The basis of your career is a successfully completed technical/university study in the field of facility management, engineering, industrial engineering or a comparable discipline, as an alternative a qualification as a master:in or technician:in a relevant discipline Multiannual facility management experience, maintenance, technical operation or comparable controlling function helps you to safely classify the requirements of the role Management experience in shift operation or in the coordination of operational teams With maintenance processes, fault management and cooperation with internal and external service providers: you are familiar with Knowledge in the field of altitude-promoting technology is desirable, but not necessarily necessary if you bring technical understanding and willingness to work quickly into the field of the topic Secure handling of MS Office (in Excel) and SAP, ideally sysFM, is one of your strengths; Knowledge of relevant directives, standards and legal requirements are advantageous Analytical thinking, process understanding and high quality standards support you in reducing error rates and establishing standards A clear, binding communication as well as enforcement capability will help you in exchange with interfaces, service areas and co-determination bodies. This is important to us: Our claim is to offer all candidates the same opportunities for entry with us, both with equal suitability. We actively promote diversity and cooperation in our teams. We appreciate any application, regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age, duration of unemployment, sexual orientation and identity.

Benefits:

We promote flexible, individual working models and, if possible, support modern working forms, e.g. mobile working. You are doing great things and you will also get back big: a market-oriented salary package with generally indefinite work contract and job guarantee as well as a variety of benefits and an occupational pension scheme. Fascinating projects and tasks – from the digitization of a large group to the project Zukunft Bahn – demand your skills and wait for your handwriting. .