Filialleiter / Store Manager (m/f/d)

Achieving revenue and earnings targets as defined in the annual budget Implementation of all regional and national marketing actions Excellent execution of “sales by service” philosophy at the boutique Improving service quality & customer satisfaction (Mystery Shopping) Staff management and development incl. individual coaching of employees Active presence on the sales area to advise customers and sell products Organisation of administrative activities Cooperation with the Head Office interfaces and the Works Council Frictionless organization of the boutique with a view to customer expectations Handling of customer complaints Careful customer database Ensuring compliance with national and international guidelines Communication with service providers to ensure the smooth running of the boutique (security, cleanliness of the premises, maintenance) Ensuring sufficient stocks Review of deliveries in cooperation with Supply Chain Definition of optimal delivery plans for optimising storage areas Monitoring the stock and implementation of regular inventory Responsible for compliance with all safety requirements

3-5 years of relevant professional experience in retail, gastronomy, hotel industry or comparable industry with employee responsibility Higher education and/or completed commercial training Multiannual experience in employee management and motivation First experience in goods management processes and cash responsibility Experience in responsibility for budget, finance and relevant key figures Excellent communication capability Empathy and strength in building intercultural relationships with employees and customers Ability to flexibly do multiple things simultaneously Very good knowledge of German and English Knowledge in Office Programs (Word, Outlook, Excel, PowerPoint)

In addition to various design options around a world-famous brand, we offer you among others. an uncomplicated & esteeming individual training and training opportunities a 13th monthly salary, employee discounts, asset-effective benefits and occupational pensions participation in our Volunteering Program 30 days holiday a year (at 5 days/week) – because breaks and breaks are important to us ... and if you want to realize a larger private project, we will offer you a sabbatical. You will also receive free drinks and of course our excellent coffee vouchers for delicious and healthy food in the lunch break, which can be redeemed in the surrounding restaurants own NESPRESSO machine monthly NESPRESSO balance, so that your own machine also supplies you with enough coffee at home You came to taste? Then become part of our success story! !