Ticketing Governance & Partner Manager (m/f/d)

You are responsible for the end-to-end management of the ticketing operating model in your role: ensuring quality, managing partners, optimizing processes, building community and driving further development:

Secure performance & control: You continuously define & monitor quality & performance goals with our ticketing partner & tune them with internal interfaces. Building and empowering community: You build a key user community with clearly effective roles, responsibilities & communication structures and control them. Analyze problems & solve them in a sustainable manner: you identify current challenges in the ticketing environment, prioritise measures & control the implementations and escalations together with internal stakeholders & our ticketing partner. Drive and implement innovation: You are planning & controlling technological developments with our ticketing partner & leading success factors for the continuous improvement of ticketing journeys as well as the operating model. Transparency & Knowledge: You build a central knowledge hub, keep it up to date for standards, governance and process compliance.

You have several years of professional experience (approximately 2 to 5 years) in partner management, event-ticketing, operational excellence or as a product owner/product owner. You have a degree (e.g. BWL, economic engineering or comparable) or equivalent training/qualifications. You have the pleasure of building, structuring & managing governance models. You think data-driven, entrepreneurial & find pragmatic solutions for complex challenges. You communicate clearly, convincingly & you can also do topics in challenging stakeholder constellations. You have a good understanding of digital processes, system landscapes and their further development. You bring very good knowledge of German and good knowledge of English. You act responsibly & think forward-looking – you burn for changes, you pack things pragmatically & proactively & drive them forward independently. You work collaboratively & solution-oriented – you promote cooperation, develop goals and results together with other solutions.

Period until December 2028

Why us? In addition to the versatile world of trade fair events, we offer Benefits as:

Flexible working hours (guiding time) incl. Option for mobile work (from 2 to 3 days per week) & Workation Occupational pension Christmas greetings 28 days holiday claim + Christmas Eve & New Year's Eve free Business restaurant with food grant Training, training and individually tailored training opportunities Discounted Germany Ticket and Metro Stop right in front of our front door Familiary working environment as well as personal and appreciation Operational health management Staff events Various discounts (Corporate Benefits, Bikeleasing etc.) uvm.

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