Teamleiter*in Customer Service Training & Coaching (m/w/d)

DHL EXPRESS – A REVENUE, THE MENSICH VERBINDET! Do you want to be part of a company that develops every day? Are you burning for the customer service and our customers? Would you like to work in a team that focuses on people? Then you're right with us! Watch our video and get to know us: WEN SUCHEN WIR: Teamleiter*in Customer Service Training & Coaching (m/w/d) WO SUCHEN WIR: Monheim am Rhein or Frankfurt am Main STARTDATUM: At the next time EMPLOYMENT: Unlimited WHAT WE DIR BIEVE You will become part of the world's most international company active in more than 220 countries and regions and is an excellent GREAT PLACE TO WORK® Your salary package includes an attractive fixed salary and a successful bonus You will also receive great benefits such as discounted express shipments, regular prizes & draws of tickets, 30 days of holiday, advice at the PME family service, health days, BAV offers and discounts at numerous companies (Corporate Benefits) You shape your working day - flexible working hours make it possible A detailed onboarding with business and professional trainings will prepare you for your new job Through a wide range of trainings in the form of online and presence trainings, a lively feedback culture and regular performance dialogues, we specifically promote your personal and professional development We are a company with flat hierarchies and a duz culture – from Katrin to Musti, our CEO You can look forward to a motivated and committed team and great joint events (e.g. summer festival) GoGreen – You become part of a company with ambitious sustainability goals and leading standards in the international logistics industry DISCLOSURE You take over the professional and disciplinary leadership of your Customer Service Trainer team at both locations (Monheim am Rhein & Frankfurt am Main) For smooth training planning and implementation, you have your budget in mind You build our landscape on training concepts and methods You take responsibility for the quality management of the customer service You develop and establish existing and new training, quality and coaching standards You agree with all stakeholders (such as management, social partners and service providers)

WHAT WHAT? You are a convincing leader who can motivate and develop a team with passion and enthusiasm In addition, you bring several years of experience in the training and quality environment, ideally in the customer service industry You have profound knowledge of learning methods, adult education and coaching As an organizational client, you can easily keep several packages in the air at the same time You are thrilled to screw our quality and develop our agents in customer service You are a communication-strong personality who likes to look beyond the package edge with her Can-Do mentality INTERESTED? We look forward to meeting you and shaping the future together! At DHL Express we attach great importance to diversity and equal opportunities. We firmly believe that diversity is our strength and want to encourage people, regardless of gender, age, ethnic origin, sexual orientation, religion or worldview, disability or other features, to apply to us – because yellow is all! We look forward to your application via our online portal. If you have any questions, please contact us at bewerb.dhl@dhl.com.

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